Hello Tvb, thank you for reviewing our Midea 5,000 BTU Mechanical Control Window Air Conditioner. We're sorry that the unit's noise level did not meet your expectations. For assistance with troubleshooting, please contact us at digitalsupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)

Hi, Nikole. My name is Megan, and I'm a customer support agent with Midea. I'm sorry to hear that you had issues with the knob on your Midea MAW05M1YWT-E Window Air Conditioner. I'm here to discuss any questions or troubleshooting steps if you'd like. You can contact me today via email at ex_megan.k@partner.midea.com or through Facebook Messenger at m.me/MideaAmerica. Please reference case number 111353661 in your message. Midea Customer Care. (BBB A+ Accredited Business)

Dear Phi,<br />When a unit is damage due to shipment the customer has all the right to return the unit to the store where it was purchased. The sound from a unit at times can be normal it all depends on the sound it makes, there is a time where the unit needs to be tilt a certain way when installed. If you wish to further speak to a Customer Service Rep kindly give us a call at 1-866-464-4332. Our hours of operation are from Monday to Friday at 6:00 am to 5:00 PM CST

Hello Lisa, thank you for reviewing our Midea 5,000 BTU Room Window Air Conditioner. We're sorry that the unit's cooling performance did not meet your expectations. For assistance with troubleshooting, please contact us at digitasupport@midea.com. Have a great day! Midea Customer Support. (BBB A+ Accredited Business)