We’re sorry to see that! An excessive amount of breakage is usually due to accidental rough handling in transit or storage. If you'd like to share more about your experience please reach out to us directly at https://bluebuffalo.com/about/contact/. Thanks for reaching out!

We’re sorry to see that! An excessive amount of breakage is usually due to accidental rough handling in transit or storage. We hope the retailer has addressed this issue but if we can be of any assistance please contact us via https://bluebuffalo.com/about/contact/. Thanks.

We offer a satisfaction guarantee. If your pet doesn't enjoy our food, you can return the unused portion to the retailer with your receipt for a refund or exchange, as long as it's within their return policy timeframe.