We're sorry to hear this. Due to the extensive quality tests that these brushes undergo, this isn't something we'd expect. Our team would like to learn more, and ask that you please give us a call when you have a moment. (800) 566-7252

Thanks for leaving your review on your Oral-B iO5, Sad Brush Day. With the many quality checks our brushes go through, it's very disappointing and surprising to learn that it stopped working after just one year. Our electric toothbrushes should last on average 3-5 years when brushing twice a day for two-minute sessions, and oftentimes they work well for many years beyond that. So this is certainly not the experience we'd expect you to have, and would like to help get it resolved for you! Please call us at (800) 566-7252.

Thank you for bringing this to our attention. Our Oral-B iO 5 toothbrush was put through many quality checks to ensure they arrive to you in the best condition. Our Oral-B iO 5 is designed to fully charge in 16 hours and last for two weeks when brushing your teeth for 2 minutes for each session. We recommend ensuring the pins are connected correctly when charging your toothbrush, and ensuring that you aren't charging on a metal surface as it can affect the charge. We'd like to look into this further to see how we can help. When you can please give us a call at (800) 566-7252.