We're truly sorry to hear about your purchase, Chas, and we can understand your frustration. Our toothbrushes go through numerous quality checks to make sure they reach you in the best possible condition, so we assure you what you're describing isn't up to our high standards. In order to make a full report for our Quality Team, and to help further, please give us a call at (800) 566-7252.

We're disappointed to hear this. With the many quality tests that our brushes are put through, this isn't the experience we expect. Our Quality Team would like to learn more, and share some information with you regarding our 2 year manufacturer warranty. When you have a chance, please give us a call at (800) 566-7252.