We are disappointed to hear about the condition of your product. We understand how unpleasant your experience must have been. Please be assured our products are made with high quality ingredients under strict quality control procedures. With the processes we have in place, we can assure you this would not have occurred in our facilities. So we can learn more and best help, we have reached out to you directly via email. We look forward to connecting with you soon.

Thank you for taking the time to share your concerns. We are a company of pet lovers, so we certainly understand your concern for your valued member of your family. We know there’s a lot of conflicting, misinformation online about BHA. In our treats, it’s used as an anti-oxidant to protect against staleness. We care about the wellness and safety of all pets, including our own, and would never offer a product that wasn’t deemed safe for dogs to consume.