Hello there, We understand how frustrating it feels to deal with a fridge that makes cleaning challenging, especially when trying to keep things looking their best. We are here to help you. Here is a guide with tips and tricks for cleaning and removing the fridge's shelves. The link has several drop-down items. Please click on every drop-down option available. Kindly click on the embedded word and watch the video if one prompts. Samsung refrigerator shelf/drawer removal and cleaning guide https://www.samsung.com/us/support/answer/ANS00063107/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147600132) to help our team pull up your information. Have a great day. ^Camille

Hello Shannon, We understand the difficulty of cleaning the shelves. Let us help. The link below will guide you about cleaning the Samsung refrigerator shelves. Browse the guide until the "Remove the glass on the vegetable or crisper drawers" section for detailed instructions. You may also watch the attached video in this section. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Should you need further assistance, please feel free to get back to us via the following options below: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1149030540) to help our team pull up your information when you message us. Thank you. -Angelica