Thank you for getting in touch with us. We're very sorry to hear about this issue. It's not something we typically see with our products. We take great care in producing and packaging our items to ensure they arrive in excellent condition. We’d appreciate the opportunity to learn more about your experience with the Purina Friskies Variety Pack, Adult Pate Wet Cat Food, and offer our support. Please feel free to call us at 1-800-778-8864 when it’s convenient for you. Our team is available Monday through Saturday, from 8 a.m. to 6 p.m. (CT). We look forward to speaking with you. – The Friskies Team

We appreciate you sharing your experience with us, and we’re sorry to hear that your cats were not fans of Purina Friskies Variety Pack, Adult Pate Wet Cat Food. We'd like to learn more about their preferences and help you find the recipe that they will enjoy. When you have a moment, please contact us by following this link: https://www.purina.com/contact-us/. - The Friskies Team

We're very sorry to hear about your experience. We encourage you to contact Sam's Club's customer support team, as they are in the best position to assist you with specific delivery questions or concerns. You can reach them here: https://help.samsclub.com/?xid=ftr:help-center. We value your loyalty and invite you to contact us for any other concerns through this link: https://www.purina.com/contact-us. – The Friskies Team