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Customer reviews for Samsung Bespoke 30 cu. ft. French-Door Refrigerator for
Samsung Bespoke 30 cu. ft. French-Door Refrigerator
4.5 out of 5 stars
stars
708 ratings708 reviews
  1. 5 stars74% (523)
  2. 4 stars15% (109)
  3. 3 stars4% (28)
  4. 2 stars2% (11)
  5. 1 star5% (37)

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Showing 361-370 of 708 reviews
Jul 26, 2023
Reviewer name: KTKNT
5 out of 5 stars
5 out of 5 stars review

Could not be happier

I bought this a few weeks ago and have been so happy with it. The water and ice work great! (only feedback on ice is that it does not produce a lot of the larger cubes) Its got great storage space, also love that the filter is easy to access. Overall I love this fridge and am so happy with our purchase!

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
Jun 6, 2025
Reviewer name: thekman
2 out of 5 stars
2 out of 5 stars review

Cooling failure after 2.5 years; good support

We really like the look of this fridge and the integrated water pitcher and quick access door. Its got great storage (its massive). No issues the first 2 and 1/2 years but then started having cooling problems in the freezer. Soft ice cream, no ice being made. We initially attributed the problem to perhaps someone leaving the freezer door ajar. Eventually determined fridge and freezer was not cooling properly. Samsung sent out a tech right away and he determined there was an internal coolant leak and it can't be fixed. The tech refilled the coolant and the fridge worked partially for a few more days but same problem returned. He also noted that he has seen at least one other fridge with the same problem. Perhaps a assembly issue in the early models? The fridge app did eventually raise an alert as well that there was a cooling problem (but only after 1 week of failing to cool). Samsung support was outstanding in facilitating a full store credit. I'd rather just have the working fridge but they did get us a credit in order to order a new one and the process only took about 1 week. I hate the idea of a $2k 2.5 year old fridge being scrapped for waste. I wish it could have been repaired.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
reply from SEA Care

Good day, We are here to assist you anytime. We want to speak directly with you to hear about your overall impressions of your experience and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149505258, to help our team pull up your information when you message us. Have a great day. -John

Oct 16, 2022
Reviewer name: Lynn
4 out of 5 stars
4 out of 5 stars review

Spacious fridge, sleek, clean look

[This review was collected as part of a promotion.] It’s exactly as expected. The fridge space is fantastic. The freezer discs is tighter than in my old side by side, but I knew that was the trade off. It still happy with my decision; the auto-filling water picture is great.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
Jul 8, 2025
Reviewer name: Klielle54
2 out of 5 stars
2 out of 5 stars review

Looked nice but only lasted 2.5 years

Overall while we had this fridge we loved it- the space was great and we liked the look especially with matte black panels. However after owning it only 2.5 years it had a sealed system failure (cooling system). Since we bought from an out of box appliance store the warranty wasn’t good, even after calling service line 3 x and using the online chat. Just replaced today with a different brand. Samsung looks good but doesn’t hold up.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
reply from SEA Care

Hi there, Our goal is to assist you at any time. We would like to discuss this experience further with you and explore how we can assist you with your Samsung refrigerator repair, should you decide to proceed. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149915555, to help our team locate your information when you message us. Have a great day. -John

Aug 14, 2024
Reviewer name: Carole
1 out of 5 stars
1 out of 5 stars review

Hate it!

I HATE this refrigerator! Sorry I ever bought it. To get filtered water, if it works, not all the time!, have to open the door! Same way to get ice! Have to open the freezer! Shelves: still have not figured out how to remove them to clean the fridge!

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
reply from SEA CARE

How you feel about the fridge is valid. Let's aid you with this, Carole. Below is a guide to adequately removing the shelves. Please visit the hyperlinks for additional help. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147444573, to help our team pull up your information. Have a great day! ^Chrystel

Oct 13, 2024
Reviewer name: SamsungMan
5 out of 5 stars
5 out of 5 stars review

A dream refrigerator!

[This review was collected as part of a promotion.] Great and large refrigerator! Ice maker is excellent with two types of ice, really love it for quickly cooling drinks. The auto refill jar is also super convenient! Only small design flaw is the handles on top of door will get dusty, grimy, and will be hard to clean.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
Oct 28, 2024
Reviewer name: Kums
5 out of 5 stars
5 out of 5 stars review

Stylish and Spacious

[This review was collected as part of a promotion.] Bespoke 3-Door French Door Refrigerator is a great choice for those looking to add a touch of personalization and elegance to their kitchen while enjoying the benefits of a high-capacity, feature-rich appliance.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
Nov 19, 2022
Reviewer name: PAEric
5 out of 5 stars
5 out of 5 stars review

Glass doors, water and ice

[This review was collected as part of a promotion.] The refrigerator is stylish with the glass doors and the flexibility of changing the glass panels with different colors to match youur decor. I like the ice maker as it has two sides in the tray that the ice maker produces small and large cubes and plenty of it. The water dispenser is a carafe that is always filled. I prefer this over having to press a button to dispense the water into a jug, standing and waiting for it to fill.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
Jun 4, 2023
Reviewer name: Csiwife22
5 out of 5 stars
5 out of 5 stars review

Excellent features!

[This review was collected as part of a promotion.] I bought this fridge a month ago and I love it! The water pitcher is amazing my children can get water on there own with out spilling. Nice space inside the fridge and freezer. Love the nice clean look of the doors. Also you able to connect the fridge to your phone to change the settings and it will notify you if the doors happen to be left open.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
May 22, 2023
Reviewer name: NoWay
1 out of 5 stars
1 out of 5 stars review

Do not buy

I have tried to leave several reviews and all get denied. Likely because they are not positive. How many negative reviews get removed from here that could have helped me to know what I was buying? I'm am just trying to be helpful and save others from making the same mistake we did. The water pitcher on this fridge does not work properly and is the biggest pain. The fridge seemed great at first and the water pitcher worked fine for the first 2 months. We're lucky now to go 1 full day with it working and we have to go several days without filtered water. We just want a fridge that works like it was meant to. I do NOT recommend buying this. You are much better off with a fridge that pours water directly into a cup not a pitcher. After 3 people have came out to look at the fridge and they gave us a new water pitcher to try, the issue is still happening, every single day. I have found MANY forums where others have this same issue and our reviews are being taken down and there is no responsibility being taken for the issue.

Review from Samsung US
Helpful?749WOP6YTF6P14200358885
reply from Samsung Customer Care

Hi there, Let us extend our help by providing the details you need for your refrigerator's water pitcher. If your pitcher is not filling, Here is a link to help you. Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ If a service call is required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145830818, to help our team pull up your information when you message us. Have a great day. -John