Customer reviews for Samsung Bespoke 30 cu. ft. French-Door Refrigerator forMember photos









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Drastic improvement
[This review was collected as part of a promotion.] Bought the fridge two months ago and had been a drastic improvement over my previous appliance. Family loves the dual ice maker and beverage center. Multiple cooling zones and temperature settings are a great
Excellent Refrigerator!
[This review was collected as part of a promotion.] We have had our new Bespoke Refrigerator for 2 months and are completely happy with our choice. It's super quiet and chills everything perfectly. We are still adjusting to the difference from our previous side by side but are very pleased with the shelves and drawers and our ability to store. The freezer is perfect for the wife and I for the amount of food we choose to stock. Adjusted to opening the doors from the top rather than the bottom, so glad that was designed into it. We are very happy and pleased with this Samsung refrigerator.
HUGE DUD...I do not recommend
DO NOT BUY! Maybe I got a dud but we've had issues since we bought it with the bite sized ice AND Samsung just wants to keep replacing things which IS NOT fixing the issue. So far they have not replaced the fridge. VERY DISAPPOINTED bc you spend all this money for it not to work correctly.
Hi there, We all want a properly working fridge. Let us get the refrigerator operating. Here is a link to help you with the ice maker. Please follow the steps and click the hyperlinks for further assistance. Reset Ice maker: Cubed and Ice Bites ice makers. https://www.samsung.com/us/support/troubleshooting/TSG01212162/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147506805 to help our team pull up your information. Have a great day. ^Aloe
Very Bad First Impressions
We just bought the fridge yesterday from Lowe’s and after 24 the fridge temperature hasn’t gone below 62 F and the freezer is hovering at 54 F. We followed the step by step instructions for set up too. Went through the troubleshooting guide and found nothing should be preventing this refrigerator to work. Our first Samsung fridge and within 24 hours it’s turning out to be a bad decision. Thankfully our 20 year old GE is still running and we haven’t lost any food. Though we’d like to get it out of the living room. We need help!
Hi Dony S, We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator. Please feel free to get back to us via the following options: 1. Samsung: Community smsng.us/Samsung-Community 2. Facebook: smsng.us/Facebook-Messenger 3. Twitter: smsng.us/Twitter-Messages When you message us, please provide us with this reference number (1146736971) to help our team pull up your information. Have a great day, -Ernest-
Do not buy
I have tried to leave several reviews and all get denied. Likely because they are not positive. How many negative reviews get removed from here that could have helped me to know what I was buying? I'm am just trying to be helpful and save others from making the same mistake we did. The water pitcher on this fridge does not work properly and is the biggest pain. The fridge seemed great at first and the water pitcher worked fine for the first 2 months. We're lucky now to go 1 full day with it working and we have to go several days without filtered water. We just want a fridge that works like it was meant to. I do NOT recommend buying this. You are much better off with a fridge that pours water directly into a cup not a pitcher. After 3 people have came out to look at the fridge and they gave us a new water pitcher to try, the issue is still happening, every single day. I have found MANY forums where others have this same issue and our reviews are being taken down and there is no responsibility being taken for the issue.
Hi there, Let us extend our help by providing the details you need for your refrigerator's water pitcher. If your pitcher is not filling, Here is a link to help you. Autofill water pitcher doesn't fill: https://www.samsung.com/us/support/troubleshooting/TSG01201488/ If a service call is required, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1145830818, to help our team pull up your information when you message us. Have a great day. -John
Hate it!
I HATE this refrigerator! Sorry I ever bought it. To get filtered water, if it works, not all the time!, have to open the door! Same way to get ice! Have to open the freezer! Shelves: still have not figured out how to remove them to clean the fridge!
How you feel about the fridge is valid. Let's aid you with this, Carole. Below is a guide to adequately removing the shelves. Please visit the hyperlinks for additional help. Samsung refrigerator shelf/drawer removal and cleaning guide: https://www.samsung.com/us/support/answer/ANS00063107/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147444573, to help our team pull up your information. Have a great day! ^Chrystel
Love My Refrigerator
[This review was collected as part of a promotion.] My current refrigerator was going on 16 years and I was in the process of reading review after review to make sure I had chosen the perfect replacement. The entire process took just a few weeks and before I knew it, I had this beautiful, functional refrigerator. To begin, I love the sleek lines without exposed handles or an exposed water and ice dispenser. The filtered water pitcher inside that refills chilled water so you never have to sit there holding a glass or water pitcher. That to me is genius! Additionally, there is so much space inside both the refrigerator and freezer, even with the built-in ice machine. The two sizes of ice are perfect for any beverage and it even comes with its own ice scoop and a place to store it securely. Every day I am learning something new and wonderful about the Samsung Bespoke Refrigerator. I couldn't recommend this more.
Work for 4 months...
I bought this in November 2023, and it breaks down in March 2024. the Refrigerator and freezer stopped working and all the food inside all needed to be thrown out as it was 68 degree in the fridge and freezer. The Samsung tech needs to order parts in order to fix it. I was advised it was a major part too. How can a major company like Samsung put out a product that doesn't last long. I've expected better from a big company like Samsung to have better product as I've owned their TV and monitor. This is such a disappointment.
Hi Jeff, We want to ensure that the fridge is working. Let us get the refrigerator back on track. Here is a link to help you with the fridge. Please watch the full video, follow the steps, and click the hyperlinks for further assistance. Cooling issues with Samsung refrigerator or freezer. https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146966437 to help our team pull up your information. Have a great day. ^Aloe
Mostly Wonderful.
Bought the fridge a few months ago. Hands down the most beautiful fridge out there that isn't vintage. If you want some style this is the way to go. There are three main faults I have found to go with a product I generally love that need some fixing: 1. The doors swing wide enough, but just wide enough. They should open wider. 2. Don't put anything glass on the main shelf with the lovely pattern Will scratch up with the slightest effort. Just have to remember to not put scratchy things on anything but the plain glass shelves. If you can. It's gonna scratch up. Bad choice of materials. Did nobody test this? 3. The LED light is permanently set at Daylight (6000k) which can very straining to those of us who have the entire rest of their homes set at warm white (3000-4000k) It's LED, this is the easiest fix, just allow us a setting between daylight and warm white.
Beautiful French Door Refrigerator/Freezer
[This review was collected as part of a promotion.] This large capacity refrigerator is just what I was looking for. I can easily see everything that I have stored in once glance. It has adjustable shelves to accommodate any size items that need to be refrigerated. The temperature control is easy to adjust if needed with just the press of a button. I like that an alarm sounds if any of the doors are left ajar. The best features I feel are the ice drawer, which makes 2 different size ice cubes as well as the pitcher which you can also infuse herbs, fruit and vegetables in. As you use the pitcher it fills almost immediately to keep you hydrated throughout the day. This is the refrigerator I have always wanted to make my kitchen complete.








