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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator with Customizable Panel Colors for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator with Customizable Panel Colors
4.4 out of 5 stars
stars497 ratings497 reviews
  1. 5 stars72% (360)
  2. 4 stars15% (75)
  3. 3 stars4% (19)
  4. 2 stars2% (9)
  5. 1 star7% (34)

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Showing 21-30 of 497 reviews
Apr 20, 2026
abbyc23
5 out of 5 stars review

Great fridge

[This review was collected as part of a promotion.] Great storage capacity. Several ice options. Dispenser works great and quick. The ice plus option is great. Easy to organize with large space. Flexible settings. Ascetic looking fridge.

Review from Samsung US
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May 5, 2026
Ceee
5 out of 5 stars review

Great space!

[This review was collected as part of a promotion.] The fridge is very spacious and good for organizing your food and see everything you have. I like how the aesthetic is and it is very flexible to open. Customization is another great thing!

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
May 6, 2026
Glad I did it
5 out of 5 stars review

Fridge

[This review was collected as part of a promotion.] Beautiful appliance, very versatile as far as space, for keeping it clean and tidy. Never seem to run out of room

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
Apr 20, 2026
DebGT
5 out of 5 stars review

Lots of room

[This review was collected as part of a promotion.] This refrigerator has a lot of room and is easy to organize food. Very bright light. Love that it beeps and flashes when the door is left open.

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
May 7, 2026
Funinsun
5 out of 5 stars review

Great Refrigerator

[This review was collected as part of a promotion.] Has been doing wonderful so far. Easy to connect with my phone to let me know if filter needs replaced

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
Jan 22, 2026
Iceman
5 out of 5 stars review

Amazing Ice/Water Feature

[This review was collected as part of a promotion.] The ice bite ice machine is amazing and the in the door water pitcher is so nice to have. We drink a lot of water everyday and having cold filtered water for my family and dog that auto-fills is so nice to have whenever needed

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
Jan 22, 2026
Lori
5 out of 5 stars review

Awesome fridge

[This review was collected as part of a promotion.] I love all space, it was designed very well! It seems to be larger than I anticipated. I love the water pitcher inside and the 2 sizes of ice, no more water marks on the outside side of the stainless steel. With having 4 drawers, we can keep everything separated. Very happy!

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
Jul 22, 2025
new home owner 222
3 out of 5 stars review

Uncleanable shelf but everything else is great.

[This review was collected as part of a promotion.] BEWARE: There is a component in the fridge above the bottom drawers that you CANNOT remove. We spilt something forever ago and spent 5 hours watching youtube videos, surfing reddit, and looking at samsung's website and there is no way to remove the shelf to clean it. The glass isn't sealed so liquid dripping gets stuck forever. Other than that, the water dispenser and shelf sizes for both the doors and inside are great. Love the dual ice maker and never seem to run out. Would love if they created a way to clean the shelf.

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
reply from SEA Care

Hello there, We understand the difficulty of cleaning the shelves. Let us help. Below is a link for helpful tips about cleaning and removing the refrigerator shelf/drawer. We suggest clicking on every option and kindly click on the embedded word if one prompts, and watch the video included. Samsung refrigerator shelf/drawer removal and cleaning guide https://www.samsung.com/us/support/answer/ANS00063107/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1150083611) to help our team pull up your information. Have a great day. ^Camille

Jun 21, 2025
Jian
2 out of 5 stars review

Cannot open freezer door

We bought the refrigerator in March 2024 for our vacation home and recently we run into the issue that we cannot open the freezer door. One pattern to reproduce the issue is: open the freezer door, close it, and we will not be able to open it again right away. After a while and try again, the door can be opened again. It is quite weird.

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
reply from Samsung Care

We understand the difficulty opening the freezer door, Jian. We suggest contacting us via the options below to speak with a live representative for further assistance with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

Jun 6, 2025
thekman
2 out of 5 stars review

Cooling failure after 2.5 years; good support

We really like the look of this fridge and the integrated water pitcher and quick access door. Its got great storage (its massive). No issues the first 2 and 1/2 years but then started having cooling problems in the freezer. Soft ice cream, no ice being made. We initially attributed the problem to perhaps someone leaving the freezer door ajar. Eventually determined fridge and freezer was not cooling properly. Samsung sent out a tech right away and he determined there was an internal coolant leak and it can't be fixed. The tech refilled the coolant and the fridge worked partially for a few more days but same problem returned. He also noted that he has seen at least one other fridge with the same problem. Perhaps a assembly issue in the early models? The fridge app did eventually raise an alert as well that there was a cooling problem (but only after 1 week of failing to cool). Samsung support was outstanding in facilitating a full store credit. I'd rather just have the working fridge but they did get us a credit in order to order a new one and the process only took about 1 week. I hate the idea of a $2k 2.5 year old fridge being scrapped for waste. I wish it could have been repaired.

Review from Samsung US
Helpful?3VFLRODDX85E14200261437
reply from SEA Care

Good day, We are here to assist you anytime. We want to speak directly with you to hear about your overall impressions of your experience and address any other issues you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149505258, to help our team pull up your information when you message us. Have a great day. -John