Hi Rahul, Thank you for your honest feedback, and we hope you are in good health. We appreciate your constructive feedback as this helps us understand where we can take steps to improve our product. The reason why the bottom right drawer is unable to open when the left door is closed is due to the middle strip (mullion flap), which is connected to the left door. It helps keep the cool air inside the french door refrigerator. Without the middle strip (mullion flap), cool air can easily get out of the fridge. Please feel free to communicate with us through the channels below if you have additional questions. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Your reference number: 1144716718 Leo

We understand the difficulty you are experiencing. Let's boost how the ice maker performs, Ammy. The link below will show you the steps to increase the effectiveness of the ice maker. For more details, please select the corresponding topic which affects its ice production. Learn more by visiting the instructional video and the hyperlinks. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147475310, to help our team pull up your information. Have a great day! ^Chrystel

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

Getting a fresh and cold beverage from the fridge is necessary, Raees. We always put a priority on meeting your needs! To ensure your water is always clear and delicious, change the filter every six months or as needed. The water filter light will let you know when those six months are up and should be reset after changing the filter. Replace the water filter in your Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS00060149/ You may watch this video about "Changing the water filter on your Samsung refrigerator": https://www.youtube.com/watch?v=okAfV86M0iw Should you require further assistance in the future, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145700603, to help our team pull up your information. Have a great day! ^Chrystel