Hi there, The autofill pitcher is one of the refrigerator's commonly used features for cold beverages. Let's get the information you need to ensure the fridge operates smoothly. The link below will guide you in ensuring the water from the autofill pitcher does not taste bad by selecting the scenario that best fits your situation. Learn more by checking the hyperlinks and watching the embedded video. samsung refrigerator water dispenser issues: https://www.samsung.com/us/support/troubleshooting/TSG01001875/#water-from-the-dispenser-is-warm-or-tastes-bad Should you need more assistance with the refrigerator, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147382852) to help our team pull up your information when you message us. Have a great day, -Ernest-

We appreciate you sharing your experience with your refrigerator, Carol. Let us help. Below is the user manual link for your model. See page 60 for more information about maintaining the exterior. https://downloadcenter.samsung.com/content/UM/202212/20221216131604539/FDR_RF8000B_DA68-04402K-01_EN_MES_CFR.pdf If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146042229) to help our team pull up your information when you message us. Thank you. -Angelica

Hi there, We can't even begin to imagine how it feels going all through this with your fridge. Let's help get your unit back on track. To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. The guide below will show you the steps to fix the ice maker. For more details, please watch the YouTube video and click the embedded "Test button" link. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice This additional helpful link will walk you through the freezer temperature's diagnosis. Kindly watch the instructional video and check out the hyperlinks such as "Leveling the refrigerator" and "Recommended temperature." The freezer is not cooling enough: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146306650, to help our team pull up your information. Have a great day! ^Chrystel