Hello there, Thank you for sharing your experience. We would love to know more about why the fridge is not working and how we can help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number 1147503218 to help our team pull up your information when you message us. Have a great day. ^Aloe

Hi there, We can't even begin to imagine how it feels going all through this with your fridge. Let's help get your unit back on track. To ensure optimal performance, we strongly advise setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge. The guide below will show you the steps to fix the ice maker. For more details, please watch the YouTube video and click the embedded "Test button" link. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice This additional helpful link will walk you through the freezer temperature's diagnosis. Kindly watch the instructional video and check out the hyperlinks such as "Leveling the refrigerator" and "Recommended temperature." The freezer is not cooling enough: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146306650, to help our team pull up your information. Have a great day! ^Chrystel