[This review was collected as part of a promotion.] Feel a strong sense of security from the Samsung product quality and support team. It started with my online purchase experience: chatting with a sales rep helped me select the best product and delivery/installation options.

[This review was collected as part of a promotion.] My Samsung washer is less then 2 years old out of warranty. Noticed a banging noise. Took apart the machine and somehow the counterweight balance snapped in two. Very conscious of how much we load into the washer so very confused on how a piece that is made of such a hard material just snaps so Had to replace it but now it slightly leaks will have to get a new washer soon.

[This review was collected as part of a promotion.] I will be honest, my partner usually does the laundry but I've noticed she's much happier. Less loads because it's bigger, it's much quieter, and we can both hear when it's done to turn the load over to the dryer. No complaints, it's definitely an upgrade. Larger than the old one but slim and sleek so it's not imposing. Clothes come out clean and there's less back and forth from the basement where the washer lives.

This is my 6th Samsung appliance and it will be my last. The “vibration reduction” technology advertised is a joke. The spin cycle is very loud. It shakes and vibrates to the point of making a dent on both sides of the pedestal. I bought the pedestal WITH the washer. Never again will I buy Samsung. If I could make the rating lower than a 1 for performance I would.

Awful experience with Samsung appliances. The washer has issues where it becomes unbalanced in the last rinse + spin cycle causing the washer to rinse, drain repeat with no resolution. The only solution is to manually drain it using the emergency drain at the bottom next to the filter. This is unacceptable, as someone who has used an LG front load washer, I've never thought issues like this existed. What happened to the times where companies made products that just worked without any tricks. Get it together Samsung, or drop the business.

i have had this washer only two weeks and it shakes and vibrates so much it is terrible. a technician came and looked at it but found nothing wrong. this is my second samsung but will probably be my last unless something changes. i am so disappointed and don’t know what else to do.

(This review was collected as part of a promotion.) We have now had our samsung washer for a few years and it has deffinitly lived up to its claims. As a family with 4 kids between 14 and 20 I will tell you the laundry piles up quickly and with everything piece of clothing now in adult sizes we need to be able to do large loads and be efficient at doing them. So far everything has worked really great and has held up very well. My main observation and some info I will pass on is don't ignore the maintenance. The reminders to clean the washer is there to extend the life of your washer and to keep it running well. I have implemented cleaning out the removable filter/trap as well as wiping out the bellows of any debris prior to running the clean cycle. My reason is I have found out that our filter will clog up nearly coinciding with the cleaning maintenance alert from smartthings. On a couple of occasions we have had cycles not complete due to water not being pumped out efficiently and each of these times the fioter/trap was full and needed emptied. Being a smart device it has been nice to be able to check in on the cycle. It's nice as it gives you notification when the load is complete. This is great as the cycle complete chime from the washer is not very loud and easily missed. Overall a great unit that should treat you well.

[This review was collected as part of a promotion.] I’ve owned this washer for about a month now, and I’m super happy with it. The WiFi is surprisingly handy - I can load up the washer before I leave for work, and have it done and ready to dry as soon I get home. Would definitely recommend!

I bought this set two days ago. Only two minor complaints: washing machine cord very short, would be find if you lived in a modern home where you maybe stacking these, but for a older home, it is a challenge. The packing bolts; extremely confusing instructions given. You have a very long screw which you assume is the bolt, but in fact you have to pull the bolt out after removing the screw. If your little black cover does not fit in the hole, you still have a bolt to remove.

(This review was collected as part of a promotion.) This was the affordable model that I bought when my previous Samsung model bit the dust after over a decade of service. It is efficient and gets the clothes very clean. One thing I have a small issue with is that it is not as quiet as my previous model.