Customer reviews for Samsung 4.5 cu. ft. Front Load Washer with Vibration Reduction forMember photos
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Great Front Load Washer! Gets The Job Done
(This review was collected as part of a promotion.) This is a great front load washer. We've had it for about two years now and it gets the job done. Our clothes are always clean (no missed spots) and I love how many different settings there are from delicate to bedding to heavy load. I also find that it seems to be quite energy efficient and conserves water. Highly recommend this Samsung washer for all your laundry needs!
Sounds like a jet engine
This is the worst washer I have ever had. It started making noise when spinning in just 1 year after purchase and now sounds like a jet engine. Search online and you will find that the bearings fail and this is a common problem with Samsungs front loads. Stay away!
GusM, we know how frustrating it may be to have a washer that makes noise when it spins. We are here to help. If your washer makes a noise that sounds like a jet preparing for takeoff, some of the possible causes for this noise come from excessive use of detergent (or non-HE detergent) or overloading the washer. Here is a link to help you. Please choose "Jet Noise," click on the embedded word and watch the video included. Samsung washing machine is noisy https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Please see pages 27 to 28 under the "Add the correct detergent type" section of the manual for more details. Manual https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146573924) to help our team pull up your information. Have a great day. ^Camille
Unresolved issues
from day one, the washer was loud while in spin cycle. after working with both home depot and samsung for months, it was determined by samsung certified technicians, that the noises were due to using the washer pedestal which samsung made. we were told there was nothing they could do and to eliminate the noise we should not use the pedestal. we cant even put anything on the top of the washer because it just vibrates off. we are also unhappy with samsung and their service. several times my wife would create a ticket with a service tech only to have it lost and we would start over again. service was unacceptable.
Maybe we could be better to assist you with our Social Media team. Please feel free to contact us by using the information below. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 this is your ticket number: 1142660493
No waste your money
I bought one and the engine mount broke before the year was up. They gave me credit to buy another one and it only lasted 14 months. The same problem with the engine mount. Now it's out of warranty and they're not responding. Don't waste your money on this brand.
Hello there, We understand how it feels if the engine mount is broken. We want to speak to you directly to provide support and see what options we can offer to help you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148612966) to help our team pull up your information. Have a great day. ^Camille
dangerous junk
i bought this a week ago and 1st time use, when it spin ,the machine shake like it's out of control. and move around . if i havenot been there when it spin, it would have stretch the plug and water hoses, this could result in a very dangerous situation. this products should not be put to sell with out testing.
Greetings, We care about making your laundry experience as convenient as possible, Cannon. Consider the following tips below to keep your washer in top condition. Your washer may shake, move, and make noise while spinning. This can happen when the four washing machine legs are not all making secure contact with the ground or if a large bulky item or a huge amount of laundry is in the washer. A level floor and washer will help reduce shaking. Samsung washing machine is shaking: https://www.samsung.com/us/support/troubleshooting/TSG01001016/ You may watch this video about "Washing machine shakes & vibrates or is noisy": https://www.youtube.com/watch?v=ywOrH59K9Rw I have also shared the model's user manual to learn more information about the "Excessive vibrations or makes noise" on page 50: https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Cycles, settings, and features on your Samsung washing machine: https://www.samsung.com/us/support/answer/ANS00061937/ Proper leveling of the washer will prevent it from shaking; see this guide about "Install a Samsung washing machine in your home" and click under "Level the washing machine": https://www.samsung.com/us/support/answer/ANS00051342/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145669049, to help our team pull up your information. Have a great day! ^Chrystel
Makes washing enjoyable
[This review was collected as part of a promotion.] So I have had about a week now of putting the Samsung 6000 series washer through its paces. Honestly I was hesitant to switch to a front load. I can confidently say that it has been the absolute best washer I have ever had the pleasure of using. I no longer have to worry about if my clothes are going to come out clean. Not to mention just how quiet it is! The first couple uses I had to hang by the machine for a minute just to make sure it was actually washing because it is just that quiet. The lovely LED display tells you exactly how much time each setting will take and that has been lovely when trying to decide if I have time to wait on that extra spin cycle or not. The washer had a slew of preset options, but with each one you are able to customize the rinse, spin, temp, and soil level. Your laundry is washed exactly how you want it to be. Heavy Duty, Delicates, and Bedding are the presets I have used the most so far. Also noteworthy is just low musical the machine is. When powered off or on the machine plays a little tune, each button press is a musical chirp, and at the end of cycle it serenades you with tune.
Almost does the dryers job
[This review was collected as part of a promotion.] Very happy with this one. My mom had the same model for a couple years when our old washer started having trouble. She recommended this model as she loves hers. This one is so quiet and gets almost all the water out of the clothes which really makes easier work for my dryer. Very
This is the Bomb Digity
[This review was collected as part of a promotion.] I am so thrilled with is new machine I had a Samsung washer bought in 2010 and I thought it was great until I got this one the closeness feel so dry when you get them out of the washer and takes less time to dry.
Buy Another Brand
By God’s grace He built me a house. One year in the ice maker on my Samsung Family Hub had problems. Same year my Samsung dishwasher had issues, and now my washer is malfunctioning. Save your money for another brand. I’m tired of trying to get “All Things Samsung” repaired. Only trust reviews that have used the product for some time.
Hi Keisha, We would like to assist you further with your concern. Kindly let us know more about the washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148086577) to help our team pull up your information when you message us. Have a great day, -Ernest-
Such an upgrade!
[This review was collected as part of a promotion.] I will be honest, my partner usually does the laundry but I've noticed she's much happier. Less loads because it's bigger, it's much quieter, and we can both hear when it's done to turn the load over to the dryer. No complaints, it's definitely an upgrade. Larger than the old one but slim and sleek so it's not imposing. Clothes come out clean and there's less back and forth from the basement where the washer lives.