Hi Bethany. Our apologies for this experience while using our wipes. Our wipes did go through a formulary change to reduce the amount of ingredients and to introduce gentler common ingredients. The formulation is now free of phenoxyethanol – and continues to be free of fragrance, parabens, and alcohols. Our wipes have been thoroughly assessed for safety and potential health hazards by an independent board-certified toxicologist. I will certainly pass along all your comments to our team but we encourage you to call our customer service line at 1 (888) 301-0332 so we may obtain more product information and any available wipe samples. Thank you

Good Morning Gail, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Good Morning, thank you for reaching out to provide feedback regarding your recent experience while using the Members Mark Baby Wipes. Providing Members with a high quality product is very important to us and we take this and all feedback very seriously. At your convenience, we encourage you to call us at 888-301-0332 so that we may obtain more wipe information and even samples if you still have them available. We look forward to hearing from you!

We are sorry to hear of your experience with the baby wipes, MC. Please know that all Member’s Mark items come with a 100% satisfaction guarantee. If you would, please contact our Member Support team at (888) 301-0332 so we can learn more about your experience.

Good Morning Kathy, Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Please know we do not find this experience acceptable, Mae, and we appreciate you letting us know. If you are willing, we’d like to learn more about what happened so that we can further address your concerns. Please contact Member Support at (888) 301-0332.

Good Morning Karen and thank you for reaching out to provide feedback regarding your recent experience while using the Members Mark Baby Wipes. Providing Members with a high quality product is very important to us and we take this and all feedback very seriously. At your convenience, we encourage you to call us at 888-301-0332 so that we may obtain more wipe information and even samples if you still have them available. We look forward to hearing from you!

Good Morning. We are sorry that our wipes did not meet your expectations. Please know that all of the ingredients in our wipes are thoroughly tested and evaluated to ensure your family’s safety. If you have a moment, please call us at 888-301-0332 so we can learn more and help.

Good Morning, thank you for reaching out to provide feedback regarding your recent experience while using the Members Mark Baby Wipes. Providing Members with a high quality product is very important to us and we take this and all feedback very seriously. At your convenience, we encourage you to call us at 888-301-0332 so that we may obtain more wipe information and even samples if you still have them available. We look forward to hearing from you!

Good Morning Ali, Our apologies for this occurrence since this is absolutely not the experience we'd expect from our Member's Mark wipes which are extensively evaluated to be gentle on sensitive skin. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.