Good Afternoon, We are sad to hear about your most recent experience. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Good Morning Elizabeth, First, we would like to apologize for your recent experience. What you are describing is not in line with our expectations for this product. Since these types of concerns are not typical of our wipes, if you would be willing to call us at 888-301-0332, we would love to talk to you in more detail about your concerns and obtain manufacturing dates and any samples you may still have for inspection. Again, our sincere apologies.

Good Morning. We are sad to hear about your most recent experience. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Hi Tara! Thank you for your feedback and our sincere apologies for this experience. Our wipes did go through a formulary change to reduce the amount of ingredients and to introduce gentler common ingredients. The formulation is now free of phenoxyethanol – and continues to be free of fragrance, parabens, and alcohols. Our wipes have been thoroughly assessed for safety and potential health hazards by an independent board-certified toxicologist. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Good Morning Shelby! We would like to apologize for your child's recent experience while using our baby wipes. This type of feedback is very important to us, and we use stringent processes to investigate any and all negative feedback regarding our products. If you would be willing to call us at 888-301-0332, we would love to talk to you more in detail about your concerns and see if there is anything that we can do to help.

Good Morning Kathy, Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Good Morning Gail, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

We understand that you have concerns and are sorry for your experience with the baby wipes, Angie. Please know that all Member’s Mark items come with a 100% satisfaction guarantee. We value your feedback and would like to learn more. If you would, please contact Member Support at (888) 301-0332 and share a few more details with our team.