Good Morning Veronica, We are sad to hear about your most recent experience. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Good Morning and thank you for your feedback. Our sincere apologies for this experience while using our wipes. Our wipes did go through a formulary change to reduce the amount of ingredients and to introduce gentler common ingredients. The formulation is now free of phenoxyethanol – and continues to be free of fragrance, parabens, and alcohols. Our wipes have been thoroughly assessed for safety and potential health hazards by an independent board-certified toxicologist. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 so that we may obtain more product information and samples for review.

Good Morning Lauren. First, we would like to apologize for your recent experience. What you are describing is not in line with our expectations for this product. If you would be willing to call us at 888-301-0332, we would love to talk to you in more detail about your concerns and obtain manufacturing dates and any samples you may still have for inspection. Again, our sincere apologies.

Please know we do not find this experience to acceptable, Kayla, and appreciate you letting us know. If you are willing, we’d like to learn more about what happened so that we can further address your concerns. Please contact Member Support at (888) 301-0332.

Good Morning Jillian. Our sincere apologies for your daughter's experience while using our Members Mark Wipes. Please know that all Member’s Mark Baby wipes undergo a rigorous safety and quality evaluation, including toxicology evaluation and odor sensory evaluation to ensure the safety of our end users. We encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve any samples for review.

Good Morning. We are sorry for this experience with the wipes. Please know member satisfaction is extremely important to us. If you’re willing, please contact Member Support at (888) 301-0332. We’d like to learn more about this experience.

Good Morning. Our apologies for the multiple dispensing of the wipes. Pulling the wipes out slowly will help with single dispensing but if this package is not behaving please reach out to us at 888-301-0332 so we can obtain more product information and help you with this issue.

Good Morning Carly! We would like to apologize for your child's recent experience while using our baby wipes. This type of feedback is very important to us, and we use stringent processes to investigate any and all negative feedback regarding our products. If you would be willing to call us at 888-301-0332, we would love to talk to you more in detail about your concerns and see if there is anything that we can do to help.