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Customer reviews for Member's Mark Premium Baby Wipes, Fragrance Free, 12 pk., 1152 Wipes for
Member's Mark Premium Baby Wipes, Fragrance Free, 12 pk., 1152 Wipes
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4.7 out of 5 stars
stars
8,289 ratings2,157 reviews
  1. 5 stars88% (7,281)
  2. 4 stars6% (522)
  3. 3 stars2% (142)
  4. 2 stars1% (84)
  5. 1 star3% (260)

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Showing 1,381-1,390 of 2,157 reviews
Nov 30, 2022
Svitlana
1 out of 5 stars review

wipe

the past packaging was much better! now wet napkins have a very unpleasant smell, it is almost impossible to use them, I am very disappointed! the old pack of wet wipes never smelled like this

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

Good Afternoon, thank you for reaching out to provide feedback regarding your recent experience while using the Members Mark Baby Wipes. Providing Members with a high quality product is very important to us and we take this and all feedback very seriously. At your convenience, we encourage you to call us at 888-301-0332 so that we may obtain more wipe information and even samples if you still have them available. We look forward to hearing from you!

Jan 23, 2023
Jessica
1 out of 5 stars review

Gave my son Chemical burns

Been using these for my sons whole life never had any issues. Received my new box yesterday and within two diaper changes my son had BLISTERS. Must be a bad batch, will be contacting customer service for a refund.

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

Good Morning Jessica.  We are sorry to hear about your son's experience while using our wipes.  Please know that all of the ingredients in our wipes are thoroughly tested and evaluated to ensure your family’s safety. If you have a moment, please call us at 888-301-0332 so we can learn more and help.

Jan 23, 2023
SEVERE BLISTERS
1 out of 5 stars review

SEVERE BLISTERS after using these the first time

We purchased a huge box of these wipes. We used them for 3-4 diaper changes on our 3 month old son and he now has severe blisters on his bottom. These need a to be recalled because it appears to be a major issue for many!

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

Good Morning. Our apologies for this occurrence since this is absolutely not the experience we'd expect from our Member's Mark wipes which are extensively evaluated to be gentle on sensitive skin. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Feb 27, 2023
Erica
1 out of 5 stars review

chemical burns

These use to be good until they changed the formula. Boy my boys started screaming when I used a fresh pack from a recent bought box. Their bottoms and scrotums have terrible chemical burns. Do not use!

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

We are sorry to learn about your experience with the wipes, Erica, and would like a chance to speak with you about what happened. Please contact Member Support at (888) 301-0332 and provide us with additional details.

Feb 26, 2023
Twin mom
1 out of 5 stars review

DO NOT BUY

My daughter has burns now for the second time using these wipes! The first time I thought it was just from Her being sick, she is not sick and is having the same burn reaction again!! I have 4 boxes that are garbage

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

We are sorry for your experience with our baby wipes. We value all member feedback and want to ensure you that we are taking your concerns seriously. Please contact Member Support at (888) 301-0332 to provide us with some more details about the experience you had.

Jan 23, 2023
Valerie
2 out of 5 stars review

customer service

They don’t refund the full amount I payed since I didn’t purchase it by its self. They only did by sale price not taking into account tax even tho I’m returning them cause they are burning my baby’s skin

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

Thank you Valerie for your inquiry, please reach out to Sam’s Club Customer Service at 1 (888) 301-0332 to better assist

Jan 20, 2023
Kate
1 out of 5 stars review

bleach smell

Have used these forever but the recent box has a chlorine and bleach smell. Called customer service and got a refund. Baby has a burn or rash from this :(

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

Good Afternoon Kate and thank you for your feedback. Please know that all Member’s Mark Baby wipes undergo a rigorous safety and quality evaluation, including toxicology evaluation and odor sensory evaluation to ensure the safety of our end users. There is no bleach in our Baby Wipes. Based on the design differences between the prior formulation and the new formulation, the odor profile may be perceived differently to some users. This is by design and not an indication of contamination of the product. We encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve any samples for review.

Feb 20, 2023
Kayla
1 out of 5 stars review

Sad they changed

I'm extremely disappointed! We have loved these wipes for the last 5 years, up until our last box. They changed ingredients, and they now cause redness and diaper rash.

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

We are sorry for your experience with our baby wipes, Kayla. We value all member feedback and want to ensure you that we are taking your concerns seriously. Please contact Member Support at (888) 301-0332 to provide us with some more details about the experience you had.

Jan 31, 2023
Bethany
1 out of 5 stars review

needs recall

I have always used these wipes with both of my children. The last box I bought gave my daughter SEVERE burns!! Please make a statement and recall these

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

Good Morning Bethany. Our apologies for this occurrence since this is absolutely not the experience we'd expect from our Member's Mark wipes which are extensively evaluated to be gentle on sensitive skin. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Jan 22, 2023
Jason M
1 out of 5 stars review

Chemical burns

I bought these a little over a month ago and I noticed that every now and then they will give your child a chemical burn. I notified Sams Club and they took note of it and issued me a $15 gift card.

Helpful?3PA64YB8ORNP14182074190
reply from Consumer Relations

Good Morning Jason! We would like to apologize for your child's recent experience while using our baby wipes. This type of feedback is very important to us, and we use stringent processes to investigate any and all negative feedback regarding our products. If you would be willing to call us at 888-301-0332, we would love to talk to you more in detail about your concerns and obtain important lot code information for review.