Good Morning. Our apologies for this occurrence since this is absolutely not the experience we'd expect from our Member's Mark wipes which are extensively evaluated to be gentle on sensitive skin. Since we always value our Member's feedback, if you have a moment, please call us at 888-301-0332 so we can learn more and help.

Good Morning and thank you for your feedback. Our sincere apologies for this experience while using our wipes. Our wipes did go through a formulary change to reduce the amount of ingredients and to introduce gentler common ingredients. The formulation is now free of phenoxyethanol – and continues to be free of fragrance, parabens, and alcohols. Our wipes have been thoroughly assessed for safety and potential health hazards by an independent board-certified toxicologist. Please call our Sam’s Club Customer Service line at 1 (888) 301-0332 so that we may obtain more product information and samples for review.

Good Morning. Our apologies for the multiple dispensing of the wipes. Pulling the wipes out slowly will help with single dispensing but if this package is not behaving please reach out to us at 888-301-0332 so we can obtain more product information and help you with this issue.

Good Morning Jillian. Our sincere apologies for your daughter's experience while using our Members Mark Wipes. Please know that all Member’s Mark Baby wipes undergo a rigorous safety and quality evaluation, including toxicology evaluation and odor sensory evaluation to ensure the safety of our end users. We encourage you to call us at 888-301-0332 so we can obtain important lot code information and retrieve any samples for review.