Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for
Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll
4.8 out of 5 stars
stars
194.3K ratings35.2K reviews
  1. 5 stars90% (174.9K)
  2. 4 stars7% (13.3K)
  3. 3 stars1% (2,907)
  4. 2 stars1% (1,043)
  5. 1 star1% (2,119)

Member photos

  • +244 images
Sort by |
Showing 5,051-5,060 of 35,236 reviews
Dec 9, 2023
Reviewer name: Delores
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Toilet paper

Very soft toilet paer

Helpful?3RX7W4Y9K1ZQ14179359401
Aug 10, 2024
Reviewer name: Georgia Blues
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Love product just not Sam's shipping

I love this brand and have been buying for over 10 years but it's gone up $10 in that time! I also hate how long it takes for it to ship to my house. It's always delayed and they won't ship it to me in NJ so my friend brings it after delivery to her house in Georgia! So it's shipped from NJ to Georgia to come back up from Georgia to me in NJ. Ridiculous.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Hi there. Our apologies for this occurrence. Please reach out to Sam’s Club Customer Service at 1 (888) 746-7726 to better assist.

Nov 20, 2020
Reviewer name: Mago
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product

Soft, excellent price

Helpful?3RX7W4Y9K1ZQ14179359401
Feb 12, 2024
Reviewer name: Teri
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Terrible

Terrible toilet tissue

Helpful?3RX7W4Y9K1ZQ14179359401
Dec 15, 2022
Reviewer name: Sherry
2 out of 5 stars
2 out of 5 stars review

What happened?????

I have been buying Sams Club toilet paper for years and have always been happy with the quality, softness and price. My latest package does not live up to quality or softness. The paper is like something at a cheap store bathroom. The paper is rough and a definite change from what I've experienced over the last several years. Bring the old stuff back!!!

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good morning Sherry! We are so sorry for this experience since what you're describing definitely doesn't match the quality standards we stand by for our Member’s Mark Bath tissue. If you still have any remaining product left, please hold onto it so we can obtain important lot code information inside the cardboard roll and retrieve samples for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Feb 9, 2025
Reviewer name: Bryan
2 out of 5 stars
2 out of 5 stars review

Downgraded Quality recently

This product used to be a 5 star rating. So disappointed they have lowered the quality. It is much thinner and not as soft as before. Probably an effort to keep the price the same but produce an inferior product. Had used this product for years only to be greatly disappointed in the last batch i bought.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Byran, . We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Aug 9, 2024
Reviewer name: VR
2 out of 5 stars
2 out of 5 stars review

Disappointed Quality

The last cases that I purchased are about 1" narrower & the more you use from the roll the less soft it is than the ones I have purchased for years. I will be looking at other brands elsewhere. The prices increase & the quality decreases. Such a disappointment for something we have purchased for years.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Nov 14, 2020
Reviewer name: Maw
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best TP!

Our favorite tp!

Helpful?3RX7W4Y9K1ZQ14179359401
Dec 1, 2021
Reviewer name: Anna
3 out of 5 stars
3 out of 5 stars review

Horrible!

I don't know if they recently changed the way this TP is cut or what, but the last package we got is horrid. The ends of every roll are frayed and have fuzzy balls coming off and making a mess and leaving behind TP everywhere you use it. (Sorry for TMI, but it's true). I have preferred this type in the past, but not anymore. We will be switching brands.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good morning , we are so sorry for this experience since what you're describing definitely doesn't match the quality standards we stand by for our Member’s Mark Bath tissue. If you still have any remaining product left, please hold onto it so we can obtain important lot code information inside the cardboard roll and retrieve samples for review. If you have time, please call us at 888-301-0332 and we will be happy to address these issues. We look forward to hearing from you.

Aug 19, 2021
Reviewer name: Momma10
2 out of 5 stars
2 out of 5 stars review

This was once great, but now it’s NOT!

Years ago I used this paper just fine. Something has definitely changed (no idea when since I used Scott for many years instead). I thought I’d try this one. My sons have used this in our basement bathroom with no issue and while this paper does not fall apart when wiping (the only reason for 2 stars instead of one), it is TERRIBLE for leaving lint. This lint is very irritating to the skin. I thought it was just me, but my 3 year old started complaining that her bottom hurt and of “something in my bottom” then I finally realized this is the reason. I even tried blotting…which I read helps, but there was still a large amount of lint left. Ladies, find a dark was cloth and wipe after you use this toilet paper …I knew it was leaving lint, but I couldn’t believe just how much. No wonder my skin and my little one’s was irritated….but I think it’s also the paper itself is irritating not just the amount. One night I could not sort that are was driving me crazy street going in the night. I had to get up and wash for relief. Immediate relief, too. It nearly immediately begins to hurt and itch. Well, that was nearly tmi for me, but it needs to be said. Females beware!

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Supplier Response

Good Morning, so sorry you and your family had this recent experience. We would like to find out more information. If you still have the product available, please call us at 888-301-0332 at your convenience. Thank you!