Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll for
Member's Mark Ultra Premium 2-Ply Toilet Paper 45 rolls, 235 sheets/roll
4.8 out of 5 stars
stars
194.2K ratings35.2K reviews
  1. 5 stars90% (174.8K)
  2. 4 stars7% (13.3K)
  3. 3 stars1% (2,905)
  4. 2 stars1% (1,043)
  5. 1 star1% (2,118)

Member photos

  • +244 images
Sort by |
Showing 4,651-4,660 of 35,226 reviews
Jan 29, 2026
Reviewer name: Jack
3 out of 5 stars
3 out of 5 stars review

New supplier 2026. Scratchy TP. Not soft.

Ignore all reviews prior to 2026. New supplier. At least in Orange County call CA. Toilet paper is now scratchy. Before I could blow my nose with it but now it's like ripping skin.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Jack, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in ore detail regarding your feedback and obtain helpful manufacturing information to review your concerns. Hope to hear from you.

Nov 21, 2025
Reviewer name: CLAYTON
1 out of 5 stars
1 out of 5 stars review

Very disappointed with the recent change in toilet paper quality. It used to be soft and comfortable, but now it feels rough and cheap. Please bring back the old formula! This version isn't worth the price.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Clayton, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Dec 12, 2025
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Gone down hill

I've bought it for years it used to be great but the last 2 packages I've bought they make it crappy now. lower quality with higher price tag will be looking for a new brand that doesn't tear so easily and leave little rolled up pieces of cotton.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning, so sorry you had this recent experience. We would like to find out more information. If you still have the product available, please call us at 888-301-0332 at your convenience. Thank you!

Dec 30, 2025
Reviewer name: John
1 out of 5 stars
1 out of 5 stars review

Terrible reduction in quality

They changed this TP and it now feels super cheap and falls apart. The plys just fall apart and separate. I've purchased this for years but will not be buying again!

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. Since there have been no changes to the Bath Tissue, it would help if you have a moment to call us so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Nov 21, 2025
Reviewer name: anonymous
1 out of 5 stars
1 out of 5 stars review

Not good anymore!!!!

I've been buying this TP for years, but something has changed. It's falling apart what did you do? im going to have to change. as a women i cannot have the paper fall apart when it gets wet. Not acceptable.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning. We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Dec 16, 2025
Reviewer name: Julie
5 out of 5 stars
5 out of 5 stars review

Soft thick toilet paper

This is the best toilet paper I can find. It's the regular size rolls and has not been shortened like most toilet paper nowadays. It's soft and thick.

Helpful?3RX7W4Y9K1ZQ14179359401
Jan 31, 2026
Reviewer name: JOSE
1 out of 5 stars
1 out of 5 stars review

Not the same

I've been buying this for years and the last package I bought was significantly rougher toilet paper than before. It felt more like bargain paper towels than toilet paper. I'm definitely gonna have to buy another brand.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Jose, We are sorry to hear about your disappointment. Please call us at 888-301-0332, so that we may talk to you in more detail regarding your feedback and obtain pertinent manufacturing information to investigate your concerns. Hope to hear from you.

Jan 4, 2026
Reviewer name: AMBERH
4 out of 5 stars
4 out of 5 stars review

Consistent

For the price it's been consistent and a good quality. It is a bit dusty/leaves fuzz in the bathroom as a dust. But I really can't find a price and quality comparable.

Helpful?3RX7W4Y9K1ZQ14179359401
Feb 12, 2026
Reviewer name: Rebecca
1 out of 5 stars
1 out of 5 stars review

Used to love this brand, but the most recent purchase has been terrible to use. Breaks apart, rips unevenly. Not strong enough anymore. Was this a permanent change or a manufacturing defect? If it's permanent l, we will be switching brands.

Helpful?3RX7W4Y9K1ZQ14179359401
reply from Consumer Relations

Good Morning Rebecca, We share your disappointment and we would like to try to assist as this is certainly not something we like to hear. If you have a moment to call us, please keep the product handy so we can obtain important manufacturing date code information. You may reach us at 888-301-0332. We look forward to hearing from you!

Nov 21, 2025
Reviewer name: DEVAN
4 out of 5 stars
4 out of 5 stars review

Overall the product is great. Other than they keep raising the price. Be careful getting it delivered bc they dont have a clue how to ship the product. Always arrives like they had heavy boxes piled on top. Use common sense people.

Helpful?3RX7W4Y9K1ZQ14179359401