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Lifetime Monkey Bar Adventure Swing Set

Bought over a month ago haven't had a chance to put it together now I am in a dilemma due to missing parts

Missing parts

lifetime.com

Excellent quality! Good instructions for assembly. Swivels for swings are superior! Looking forward to lots of shared time with the grandkids!

We recently purchased this swing set and my husband put it together in about 3 hours.  Well worth the money, my 3 boys love it!!!

Great price!!

It took 2 men to easily assemble the set in about 2 1/2-3 hours. Our 5 yr old daughter loves it and plays on it almost everyday.

We love this set

this Lifetime Monkey Bar Swing Set Was easy to put together and seems very sturdy. Our grandchildren are enjoying it.

Nice and sturdy swing set

High quality and low maintenance compared to the wooden ones.  The kids love it.  Will grow with them for a long time.  Would highly recommend.

highly recommend

excellent quality and features

Received the crate way before the expected arrival date, packaged well and in good condition.  The 3rd party company delivery guy was super nice and helpful. Beware, you will need a few friends (or in my case, just one friend with an F250) to help get the 435 lb. wooden crate out of the shipping truck; there was no sort of a lift or anything. Got it into the yard and started unpacking it, then realized half the pieces were missing (no swings, trapeze bar, hardware or assembly instructions). Used the online chat, waited over an hour for the associate to tell me to call the customer service department. Dialed, waited on hold over 30 minutes before speaking with a very friendly associate whose English comprehension was not good. Got patched through to the manufacturer and explained the items I was missing (unfortunately, the associate had done a bad job relaying the info) and she advised "it sounds like you're missing a whole box". Promised me they would get the item out to ship right away and I would receive an email with the tracking number within 48 hours. Three days later, still nothing. Called back to the customer service department, waited again on hold for the automated system to tell me that my order had been shipped and was in progress. Tried to call back and it kept disconnecting me. Used the online chat help again and, this time, was given an incident number and told I would get an email update within 48 hours. Needless to say, that was 5 days ago and still not a word. It's been over a week and I currently have a playground frame and slide, but still no hardware, swings, trapeze bar or assembly instructions. And I've been ghosted by customer service. I'm preparing to try again tomorrow.  I will never again order such a large item from Sam's Club website :(

Great product, terrible customer service

My husband and 8 year old daughter assemblied this together in about 4-5 hrs.  Very sturdy.  We live in texas and the temperature can get up to 115.  The only part that has gotten really hot so far is the cross beam on the rings. Everything else seems to be touchable during the peak of the day.

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