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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator
4.6 out of 5 stars
stars
1,029 ratings1,029 reviews
  1. 5 stars77% (797)
  2. 4 stars15% (154)
  3. 3 stars2% (25)
  4. 2 stars1% (14)
  5. 1 star4% (39)
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Showing 611-620 of 1,029 reviews
Aug 10, 2024
Reviewer name: Magmae
5 out of 5 stars
5 out of 5 stars review

Two sizes of ice, huge and very nice looking..

[This review was collected as part of a promotion.] I was forced to buy a new fridge and researched it endlessly. Because I absolutely will not have a stainless steel appliance my search was difficult and long. When I aw this black with white glass I fell in love with it. It is so huge that I took everything out of my garage fridge and still have room. Love all the goodies like the double icemaker with two sizes of ice. Have no complaints at all. You really should check it out.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Jun 24, 2025
Reviewer name: LiveNLearn
1 out of 5 stars
1 out of 5 stars review

NEVER BUY ANY SAMSUNG APPLIANCE! EVER!!

We purchased a brand new Samsung fridge and less than 2.5 years later, the fridge went out! The ice maker stopped working and the fridge and freezer stopped cooling. Samsung sent someone out a WEEK later so we lost all of our food. The compressor was replaced and it started working again but only for about 3 weeks. We just happened to ask about being compensated for food (because the info wasn't volunteered). I had to be escalated to a manager to get reimbursed for a portion of the food that was lost and I had to submit proof of the food purchased 3 times! After finally getting a partial reimbursement, we replenished the food in the fridge. LESS THAN A MONTH LATER THE FRIDGE STOPPED COOLING AND STOPPED MAKING ICE AGAIN! Samsung said no one could come out until the next week. So even though it was Samsung's fault that the fridge went out again, there was no sense of urgency to send someone out to fix it in a timely manner. To make matters worse, we had just purchased a ton of seafood for my mother's birthday celebration. Imagine how that smelled as it started going bad! When the repair person came out for a SECOND TIME, he said there was an "internal gas leak" and that the fridge wasn't repairable. Imagine hearing "internal gas leak". We're we supposed to feel safe? He even said it was still safe to drink the water. Ummmm...no! So we had to start the claims process for the fridge reimbursement and for the second time in a month, we lost all of our food plus the food for my mom's birthday celebration was ruined. When we contacted Samsung's terrible customer service department (after being left on hold and hung up on multiple times) to request a reimbursement for the food. They had the audacity to tell us that they only reimburse for food one time per device and that Samsung "isn't required to do that." Seriously???? Just so you all know, an expedited claim takes "1-3 days to review and another 3 to 5 days to issue a refund." I know this verbatim because they kept reading from the same script when I asked any question. I was then told to just go buy another fridge if I couldn't wait for the refund to be processed. Who has the nerve to say that? Samsung customer service. I almost forgot to mention how someone has been out to "repair" my Samsung washer. No, it still isn't working correctly either. So two weeks later, we are still without a fridge and we are out of hundreds of dollars in food again. This is the most draining and frustrating experience we've ever had with any appliance. You could offer us a FREE Samsung appliance at this point and we still wouldn't take it! Moral of the story: NEVER BUY ANY SAMSUNG APPLIANCE!

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
reply from SEA Care

Hi there, We are here to assist you at any time. We want to discuss this experience further with you, review other available options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149722827) to help our team locate your information when you message us. Have a great day. -John

Jan 18, 2024
Reviewer name: SLAB154
5 out of 5 stars
5 out of 5 stars review

Very large refridgerated section.

[This review was collected as part of a promotion.] Bought this to replace a GE Profile left behind fridge. Huge upgrade both in size, and actually working. Love the multiple ice shapes and beverage center inside the door. Plenty of storage space in the fridge section. We utilize a standalone Samsung freezer to augment freezer space.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Apr 10, 2025
Reviewer name: JAY_2025
5 out of 5 stars
5 out of 5 stars review

Slick, sturdy and cool...

[This review was collected as part of a promotion.] We're so happy with this fridge. Firstly, the water is so beautifully chilled and the additional jug is a really nice touch. The fridge itself has such an incredible amount of storage space, is easy to set up and feels really well made. It's also slick looking too. After all the frustrations with our Whirlpool fridge, we couldn't be happier - the same size fridge but fits more in both it's freezer and regular fridge section, ideal for families.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Sep 9, 2024
Reviewer name: Drefig
5 out of 5 stars
5 out of 5 stars review

Beautiful and sleek

[This review was collected as part of a promotion.] We bought our refrigerator 2 months ago. It's beautifully designed, has plenty of space and keeps everything at the right temperature. We love that we can leave messages on the doors like a dry erase board, the ice options are great and the hidden water station is great I hate seeing the water and ice maker. Overall we love our new frig!

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917
Dec 27, 2024
Reviewer name: Beaz
5 out of 5 stars
5 out of 5 stars review

Best refrigerator!

[This review was collected as part of a promotion.] I love this refrigerator. I had a bad experience with a Samsung refrigerator where the ice maker constantly froze up so I was reluctant to buy this one, but I am so pleased I did. I love all the features especially the water picture in the beverage center.

Review from Samsung US
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Jun 19, 2023
Reviewer name: Samsung Groupie
4 out of 5 stars
4 out of 5 stars review

Beverage Center and Ice Maker are awesome!

[This review was collected as part of a promotion.] I had other ice dispenser refridgerators in the past. It always annoyed me that water would drip down the front of the fridge when I finished. With the ice dispenser in the freezer it is a game changer. I have 2 choices of the ice sizes, the smaller one for a quicker cold beverage to the larger size for a longer lasting cold drink. Also, with just one or two scoops and your done with the ice and the water pitcher is always ready with it's auto fill function which I also love very much! Additonally, I use the water pitcher my coffee water reservior instantly!

Review from Samsung US
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Jun 10, 2024
Reviewer name: MikeT
5 out of 5 stars
5 out of 5 stars review

Nice looking refrigerator with good technology

[This review was collected as part of a promotion.] I bought this unit because it was counter depth and 70 in. It has the appearance that I was looking for and the two condenser one compressor technology seems to work great to control freezer and fridge temps. Time will tell.

Review from Samsung US
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May 2, 2024
Reviewer name: George
5 out of 5 stars
5 out of 5 stars review

Very happy so far!

The look of this fridge is top notch. I just received it about 2 weeks ago and it has been doing great. The counter depth makes it fit perfectly in my small kitchen. The 2 different types of ice are great with the included ice scooper that stows away neatly. The water pitcher is a real help also, because the water dispenser is a little bit slow, but perfect when you only have 1 hand free.

Review from Samsung US
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Oct 2, 2023
Reviewer name: Dale
5 out of 5 stars
5 out of 5 stars review

Awesome Refrigerator

[This review was collected as part of a promotion.] This is the best refrigerator ever. pleanty of room for everything. Also LOVE the beverage center with the self filling pitcher. And with the ice maker in the actual freezer area, it is so much more efficent than simular models from other brands. Highly recommended.

Review from Samsung US
Helpful?3B9MYT1DL91L14174173917