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Customer reviews for Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator with Customizable Panel Colors for
Samsung 24 cu. ft. Bespoke Counter Depth French-Door Refrigerator with Customizable Panel Colors
4.6 out of 5 stars
stars798 ratings798 reviews
  1. 5 stars76% (610)
  2. 4 stars16% (128)
  3. 3 stars2% (15)
  4. 2 stars2% (12)
  5. 1 star4% (33)

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Showing 341-350 of 798 reviews
Dec 15, 2023
Anonymous
2 out of 5 stars review

WATER LEAKS or WATER, WATER EVERYWHERE

I bought this Bespoke Refrigerator 17 months ago. It has been somewhat of a disappointment, especially given the cost. Now after replacing the water filter, it will not dispense water or make ice, replaced with another new filter with the same results. Removing the filter is supposed to bypass the filter and allow ice and water to be made with UNfiltered water. Unfortunately, it also leaks water into the fridge and out onto the floor. After only 17 months, I find this unacceptable at any price.

Review from Samsung US
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reply from Samsung Care

Hello, We understand your frustration with a refrigerator that does not dispense or make ice and leaks water. Let us help. We have provided a link to help troubleshoot an ice maker not producing ice. The link includes additional resources to check the water and ice dispenser, refrigerator error codes (if any), instructions for testing or resetting the ice maker, and a video to watch from start to finish. Samsung ice maker is not making any ice: https://www.samsung.com/us/support/troubleshooting/TSG01001012/#samsung-ice-maker-is-not-making-any-ice Below is a link with troubleshooting steps to help with the leaks from the water filter. Leaks from the refrigerator's water filter: https://www.samsung.com/us/support/troubleshooting/TSG01001852/#leaks-from-the-refrigerator-s-water-filter You may also refer to page 66 of the user manual for other solutions when the ice maker does not make ice. https://downloadcenter.samsung.com/content/UM/202311/20231114133649358/FDR_RF8000B_DA68-04402K-01_EN_MES__CFR.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146645435) to help our team pull up your information when you message us. Thank you. -Angelica

Feb 17, 2023
Kitn
5 out of 5 stars review

Love this Refrigerator!

[This review was collected as part of a promotion.] Now I see things that could have been better - such as the beverage center doesn't really hold enough beverages. Also, the in door storage is not deep enough to get things out - if you use them all. I don't. And finally the shelves should have been more adjustable. As it is, only one is adjustable and there isn't room for a lot of large items, except in the door bins. However, I still love this refrigerator. I could see my Christmas Tree reflected in it and now that the tree is gone, I can see my garden window reflected in it. The glass is just amazingly beautiful. Enough so, that the other inconveniences seem minor.

Review from Samsung US
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Dec 27, 2024
puttingsomethinghere
5 out of 5 stars review

It's so... Big!

[This review was collected as part of a promotion.] We replaced a Whirlpool that was new when we moved into our new house. From almost day 1 the lights in the Whirlpool didn't work and, due to the ice maker in the refrigerator we would get water/ice condensation and buildup under the long drawer. Combine these things with potential impending tariffs and it was time to replace. I've always been wary of Samsung appliances due to the supposed difficulty in getting repairs and parts. I did a lot of research prior and this now seems to not be an issue. When we went shopping we were actually looking for a GE 'fridge but it was not in stock at the store we were at. As we started looking we kept coming back to the Samsung. What really kept our attention was the interior space, because the ice maker in in the freezer it opens up so much room in the 'fridge it's like gaining another 1/4 of the space back compared to others. With the ice maker in the freezer that should make the condensation water/ice buildup impossible in the 'fridge and the lights! I'm pretty sure angels sing when you open the doors. The outer 'skin' door that hides the water dispenser and pitcher is a great feature. I have drinks, butter, and other 'quick reach' items stored there. If I was to have a complaint it would be the ice tray covers, I understand that there is a reason for it but it's a bit fiddly, having to move a cover to get to the scoop then another cover to get to the ice is a lot. Also it would be nice to be able to compartmentalize the ice storage for things like ice packs. I'll probably 3D print something so that I can move the ice packs there and free up a bit of space for food. Otherwise it looks good, functions well and is very quiet. I'm glad we decided on Samsung this time.

Review from Samsung US
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Mar 28, 2024
Brotisserie
5 out of 5 stars review

great feature, great price, great design!

great fridge, has enough room for 2 primary cooks in the home to house all their ingredients. the beverage center is amazing to hide it from external bacteria and still make it look sleek. the ice makers are amazing due to the 2 different types of ice and the room the freezer holds.

Review from Samsung US
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Oct 2, 2023
Hard to please
4 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Had this a few months now n learning where I want the shelves to go having a hard time sitting tall items. Had to leave one shelf out of the door in Oder to put tall items. Love the hidden water dispenser in door n the ice maker in the freezer. Over all I do like it better than my old Samsung.

Review from Samsung US
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Oct 4, 2023
Angela
4 out of 5 stars review

Good, but…

[This review was collected as part of a promotion.] Overall satisfied but 2 design elements bother me that I originally thought wouldn’t. 1) Not having ice on the outer door 2) Not having handles on the door. Aesthetically, glass looks amazing but next fridge will have both on the door. Also, not happy that I had to buy the fridge with the white panels and pay extra $$$ for the blue panels. Seems to make sense to just order the fridge with the blue panels… now I have the white panels just sitting in my closet. Otherwise happy with operation and roominess.

Review from Samsung US
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Sep 7, 2024
Gallegos
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Samsung fridges offer a combination of style, advanced features, and reliable performance. Their sleek designs, customizable options, and smart home integration make them a popular choice for many consumers. However, it's important to consider your specific needs and budget before making a decision.

Review from Samsung US
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Nov 21, 2022
Pdubbs22
5 out of 5 stars review

Modern, Simple, and Convenient!

[This review was collected as part of a promotion.] I used to have a old side-by-side traditional fridge, though it severely began to underperform. There was a lot of fridges to choose from, but the Bespoke really called my name. I bought it just before Thanksgiving, and it saved my butt!! There's so much more space, the beverage center is so convenient, and it looks good in my kitchen. I would recommend this fridge to everyone, especially because of the two types of ice and all the little spaces on the doors to stash everything!

Review from Samsung US
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May 13, 2023
Sunny Day
5 out of 5 stars review

Lots of useful features.

[This review was collected as part of a promotion.] This is a large refrigerator with lots of space for frozen and fresh foods. The water carafe is so handy and useful. Two sizes of ice cubes works for different family members. Would really like more split shelves to accommodate large items.. shelves. Split shelves need additional support on cabinet walls to stay level. Very quiet operation and good lighting to see everything. Panel options are great but process for getting them is slower than I would expect to be first class service.

Review from Samsung US
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Sep 25, 2023
One satisfied customer
5 out of 5 stars review

The Samsung bespoke is amazing!!

[This review was collected as part of a promotion.] the Samsung Bespoke Refrigerator is definitely worth it . You choose from a variety of colors and finishes to add some personality to your kitchen, and you get a lot of room in your fridge and freezer as well as a removable ice tray that makes two different types of ice. I highly recommend

Review from Samsung US
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