Hi there, We want to provide you with a hassle-free experience while using your washing machine. Let us help you out. Please refer to the resources below for solutions to your washer concerns. Please click the link and the hyperlinks and watch the instructional video for tips. Samsung washing machine spins poorly (If the problem persists, click "NO" for more help): https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151912229 so our team can pull up your information when you message us. Have a great day. -John

We aim to assist you in the best possible way, Marvin. Let us get this taken care of. Should you decide to purchase the part needed for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151995081 so our team can pull up your information when you message us. Have a great day. -John