How you feel about the washer is valid. Let's get you the help you need, Smitty. We would love to speak to you directly to gather more information about your washer for us to determine how we can best assist you. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146337301, to help our team pull up your information. Have a great day! ^Chrystel

Hi LizzyLiz, We understand how you feel about dealing with a vibrating washer. Let us help you. Below is a link to help with your washer that is vibrating. To view the full instructions and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP". Samsung washing machine is shaking https://www.samsung.com/us/support/troubleshooting/TSG01001016/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149946476) when you message us so our team can retrieve your information. Thank you. -Kimberly