I purchased a Samsung washing machine in 2022. On August 24 the washer stopped spinning. I called Samsung. I was told the washer was out of warranty and I would need to have someone over to diagnose the issue. They said nothing about the fact the machine carries a 10-year direct-drive motor warranty, nor did they at any time mention that in order to take advantage of that warranty I would have to go through the one and only third party company they work with in my geographic area. Since none of that information was indicated, I reached out to a different company for several reasons: - I researched the company Samsung provided my information to. They have HUNDREDS of terrible customer reviews with a wide range of complaints (quality, service, communication, timelines, pricing). - Their fee just to come out was $215 and that didn't include any repair work nor any assurance they would be able to assist with repairing my machine, which was unnerving since they aren't Samsung employees. The technician I had over assessed the situation and determined based on what he observed the direct drive motor wasn't functioning properly. He was the one to point out the 10-year manufacturer's direct-drive motor warranty. I reached out to Samsung to share this information and file a warranty claim. Samsung finally acknowledged the 10-year motor warranty, but it was only then they indicated they would not honor the warranty unless it was through their third-party company. Samsung has highly unethical and clearly inadequate business practices: - they mislead customers regarding warranty coverage. - they do not specify certain terms up front. - their insistence customers use ONE AND ONLY third-party company creates a situation that allows buyers to be taken advantage of. Without any other option or competition, this company sets prices that discourage or prohibit customers from making warranty claims they are rightfully entitled to. It also creates a system where quality clearly falls dramatically (as evidenced by hundreds of customer reviews). I have spent two WEEKS on the phone trying to sort this out with Samsung. They continually "close my ticket" without resolution and NEVER returned any of my calls after my case was (supposedly) escalated to management. No return calls from them, either. I now have an appliance that shouldn't even be halfway through it's lifespan that Samsung will not repair unless I pay as much or more to a third party company than it would cost to buy a brand new washer. AND they won't even call a long term loyal customer back. My sincere hope is that someone will intervene to expand on RIGHT TO REPAIR laws to prevent companies, such as Samsung, from taking advantage of customers.

[This review was collected as part of a promotion.] Loving my new Samsung WF45B6300AP washer! The smart features make laundry day so much easier—I can start, stop, and monitor cycles right from the SmartThings app on my phone. Getting notifications when a load is done is a game changer, and I love being able to customize cycles remotely. Super convenient and perfect for a busy schedule. Highly recommend for anyone who wants a smarter laundry routine!

[This review was collected as part of a promotion.] I'll be honest I bought a washer similar to this one about 2 years ago. Champagne, it worked really great until it didn't; getting this one was a iffy thing but in the end. Its has so far exceed my expectations, it work smoothly and the smart wash is a great little asset. Definitely don't judge a broken machine by the well brokeness. Truly a gem of a machine, washes efficiently, quiet and overall a great value. Haven't tried all the buttons but I'll be buying the dryer next.

[This review was collected as part of a promotion.] Attractive platinum-colored exterior. Stylish and modern knob for selecting wash cycle. Powerful clean. However, a major downside to this washer is the pungent scent within the drum. I have had to run the self-clean cycle twice to lessen its pungency, although it still lingers in the drum and on the first clothes washed in it.

[This review was collected as part of a promotion.] After many years, with other washing machine models, I finally bought my first Samsung washer. I love my dishwasher, and my new washing machine does not disappoint. It is quiet and equipped with washing options that were not available on my previous machine. Looking forward to years of satisfaction!

[This review was collected as part of a promotion.] The washer has a variety of wash cycles and clothes come out nice and clean. It is very quiet and easy to operate. It has a large capacity for bulky items. The smart app option for remote monitoring is a great feature.

[This review was collected as part of a promotion.] Just got my new machine absolutely love the look easy digital set up and all the features are great. Especially going to enjoy the steam wash settings. Linking the machine to the app was easy. The drum size is perfect for larger loads.

[This review was collected as part of a promotion.] Seems to be upgraded from previous model. Faster wash time and more features. Cleans spots pretty well. We'll have to see about longevity since the last one had to be changed because of gunk and mildew build up. They seem to have upgraded the silicone on all appliances though.

[This review was collected as part of a promotion.] I have had this product for a week now. It is very quiet. I’m loving the set. I did notice, if I over load it, it shakes when it spins. I have it stacked, so it’s the dryer that’s noticeably shaking. I guess I need to not over load it.

[This review was collected as part of a promotion.] Very pleased with this washer, bought the similar model 10 years ago and only just had to replace it. Been using this new model for a few months now and it washes everything well (Family of 5) and I like that when connected to the Smart things app I get a notification that the load is finished.