[This review was collected as part of a promotion.] I recently remodeled my kitchen and bought all Samsung products, so I didn't consider anything but Samsung when shopping for a washer and dryer. After my first use, I found it to be very quiet and performed as I expected, and with my high expectations, I was not displeased. I recommend all Samsung products.

[This review was collected as part of a promotion.] Had this washer for 5 years got a warranty on it end up getting a new one bc my power blew my washer out but overall it gave me no problems I love all the features on it quick wash is the best when your in a hurry

[This review was collected as part of a promotion.] Just had to buy a new one after 2 years because of the door lock not working which was annoying; it's a good washer when it works though so we bought the same one again. Apparently the door lock is a common issue so just beware. However, the service tech we had out said that there isn't honestly a brand or model that is better than another these days. Overall, good washer.

[This review was collected as part of a promotion.] I had to replace my Samsung washer. I found this Samsung washer at one of the big box stores which I needed to have delivered quickly. It is very quiet and it works a lot quicker than the old one.. Plus the connection to the smart thing app makes it even easier for doing laundry because it informs you when your laundry is done and if you forget to start it, you can start it when you’re not at home. If it’s perfect in my laundry room area. And it’s a lot quieter than my old washer

[This review was collected as part of a promotion.] So far the product is amazing and I have no issues with samsung products at all. They have always been efficient with their performance and technology.Long lasting and i've always had a samsung product in our family for many decades

[This review was collected as part of a promotion.] We love the features our washer has. Unfortunately the washer itself, as all of our Samsung electronics ( Samsung dryer, cell phones, fridge) don't seem to last past a couple of years. We just chalk this up to the technology these days.

I purchased a Samsung washing machine in 2022. On August 24 the washer stopped spinning. I called Samsung. I was told the washer was out of warranty and I would need to have someone over to diagnose the issue. They said nothing about the fact the machine carries a 10-year direct-drive motor warranty, nor did they at any time mention that in order to take advantage of that warranty I would have to go through the one and only third party company they work with in my geographic area. Since none of that information was indicated, I reached out to a different company for several reasons: - I researched the company Samsung provided my information to. They have HUNDREDS of terrible customer reviews with a wide range of complaints (quality, service, communication, timelines, pricing). - Their fee just to come out was $215 and that didn't include any repair work nor any assurance they would be able to assist with repairing my machine, which was unnerving since they aren't Samsung employees. The technician I had over assessed the situation and determined based on what he observed the direct drive motor wasn't functioning properly. He was the one to point out the 10-year manufacturer's direct-drive motor warranty. I reached out to Samsung to share this information and file a warranty claim. Samsung finally acknowledged the 10-year motor warranty, but it was only then they indicated they would not honor the warranty unless it was through their third-party company. Samsung has highly unethical and clearly inadequate business practices: - they mislead customers regarding warranty coverage. - they do not specify certain terms up front. - their insistence customers use ONE AND ONLY third-party company creates a situation that allows buyers to be taken advantage of. Without any other option or competition, this company sets prices that discourage or prohibit customers from making warranty claims they are rightfully entitled to. It also creates a system where quality clearly falls dramatically (as evidenced by hundreds of customer reviews). I have spent two WEEKS on the phone trying to sort this out with Samsung. They continually "close my ticket" without resolution and NEVER returned any of my calls after my case was (supposedly) escalated to management. No return calls from them, either. I now have an appliance that shouldn't even be halfway through it's lifespan that Samsung will not repair unless I pay as much or more to a third party company than it would cost to buy a brand new washer. AND they won't even call a long term loyal customer back. My sincere hope is that someone will intervene to expand on RIGHT TO REPAIR laws to prevent companies, such as Samsung, from taking advantage of customers.

[This review was collected as part of a promotion.] This washer makes me feel like I’ve upgraded to the luxury suite of laundry. It’s fast—like “wait, it’s done already?” fast—and the large capacity means fewer loads and more time doing literally anything else. The SmartThings app is super handy; I get a ping on my phone when the cycle’s done, which saves me from finding soggy clothes two days later (again). It’s surprisingly quiet too, which is nice… until I forget it’s even running. My only gripe? The rubber gasket around the door needs frequent wiping or it starts smelling funky. Not a dealbreaker, just something to stay on top of. Overall, I’m impressed. This washer works hard, looks good, and bosses me around just enough to keep my laundry in check.

[This review was collected as part of a promotion.] So far, I love it! Our first stackable washer dryer was a Samsung and it just gave out. Hoping we get just as long with this one. So many different settings, but love the quick wash and quietness with this machine. So far it seems to clean better than our previous Samsung! Look forward to using the steam setting and smart cycle settings!

[This review was collected as part of a promotion.] So far liking this machine, it barely makes any noise and love the pre-soak and delay cycle feature. The only thing that would have be nice is to be able to start the delay cycle from the app. Currently you still manually have to start the delay cycle while you can select all the settings from the app.