It's sufficient.
[This review was collected as part of a promotion.] This replaced my 7 year old Samsung front load stackable washer. Not too bad but not great as far as how long it lasted. If the dryer needed replaced right now as well I probably would have went with a different brand. I find the quality of the new Samsung lacking. It seems to wash well, especially since the one I had was struggling for about a year. The door is flimsy, close it too hard and it bounces back at you, not hard enough, it doesn't catch. I don't really trust the dial/buttons on the machine. They seem like they will be the first thing to malfunction, just like my last washer. I hope I can get a little more useful life out of the pump on this one. This washer doesn't have "my cycle" which i liked and came in handy when the dial on my last washer quit working.
reply from Samsung Care
Hi Lena,
It sounds like you've had a long journey with your previous washer, and making the switch can feel a bit underwhelming when expectations aren’t quite met. Your take on the newer model’s build and interface highlights how much the little things matter, like the feel of a door. We are here to assist.
SmartThings definitely shifts the experience toward more connected features, but it doesn’t always feel like a fair trade for something as straightforward and practical as “My Cycle.” Having a go-to preset tailored exactly to your needs can really streamline laundry day, especially when you’ve fine-tuned it over time.
SmartThings can offer some convenience, like remote control and notifications, but it may not quite replace the simplicity and reliability of a favorite custom setting built right into the machine. We truly see you getting the hang of things with SmartThings in time, and it may just prove to be a useful addition in its own way.
I have shared the best way that works for us in closing a front-load washing machine's door. To close a front-load washing machine door gently, follow these tips:
1. Align the Door Properly: Make sure the door is aligned with the latch. If it's even slightly off, you might feel resistance and push harder than necessary.
2. Push Slowly Until You Feel Resistance: Apply light, even pressure on the door. Don’t force it—let it move smoothly until it meets the latch.
3. Use Your Palm, Not Fingers: Use the flat of your hand to push in one smooth motion. This gives more control than using your fingers.
4. Let the Latch Catch Gently: Once you feel the door contact the latch, give it a soft but deliberate push—just enough to engage the lock. You’ll often hear or feel a “click.”
Avoid These Common Mistakes:
a. Don't swing the door closed from a distance—this often causes it to slam.
b. Don’t push too hard or fast, even if you're in a hurry.
c. Don’t let it go mid-close—always guide it all the way.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149222762 to help our team pull up your information.
Leo
Customer reviews for Samsung 4.5 cu. ft. Front Load Washer with Super Speed Wash for
