[This review was collected as part of a promotion.] This washing machine is great it's a upgrade from my other model which was a few years older and I just love it it does exactly what I need the size is perfect and I will continue to get this model if they continue to make them

[This review was collected as part of a promotion.] This washer makes me feel like I’ve upgraded to the luxury suite of laundry. It’s fast—like “wait, it’s done already?” fast—and the large capacity means fewer loads and more time doing literally anything else. The SmartThings app is super handy; I get a ping on my phone when the cycle’s done, which saves me from finding soggy clothes two days later (again). It’s surprisingly quiet too, which is nice… until I forget it’s even running. My only gripe? The rubber gasket around the door needs frequent wiping or it starts smelling funky. Not a dealbreaker, just something to stay on top of. Overall, I’m impressed. This washer works hard, looks good, and bosses me around just enough to keep my laundry in check.

[This review was collected as part of a promotion.] I’ve been using the Samsung washing machine for a few months now, and I’m genuinely impressed with its performance. The design is sleek and modern, and it fits perfectly in my laundry area. It runs quietly, which is a huge plus, and the drum has ample space for large loads – perfect for families. What I love most are the smart features. The digital display is intuitive, and the different wash cycles are easy to navigate. The Eco mode is energy-efficient, saving both water and electricity, and clothes always come out clean and fresh, even on shorter cycles. The spin cycle is also very effective, significantly reducing drying time. Another bonus: it’s super gentle on delicate fabrics, yet powerful enough for heavy-duty items like blankets and towels. Overall, this is a high-quality, reliable machine that makes laundry so much easier. Samsung really nailed it with this one!

[This review was collected as part of a promotion.] Just recently bought a new front load washer and dryer from Samsung! I love the platinum color. It matches my laundry cabinets perfectly. I only wish the washer had a light inside. My previous one did and that’s really the only feature I am missing with this new set.

[This review was collected as part of a promotion.] This new washer has been a useful product, a replacement for our 15 years old another samsung washing machine. Clothes are washed clean and fresh, and the large capacity is perfect for family-sized loads. I like it so far.

[This review was collected as part of a promotion.] I love the quick wash that is available on this model. Throw a small load in and it's done in less than 20 min. The spin is so efficient that the clothes are practically dry when you transfer to the dryer. Thus, spending less electricity drying the clothes. The 3 compartments for detergent, bleach and softener is very convenient. Quieter than our last samsung we had for almost 13 years. Very satisfied with this purchase.

[This review was collected as part of a promotion.] This is definitely an upgrade from our previous washing machine. We love it and our clothes come out clean. Great selection of washing modes. Only negative was that we broke the detergent drawer within the first few days trying to remove it. Now if we pull it out too far, it falls out.

[This review was collected as part of a promotion.] I purchased a new Samsung large capacity smart front load washer and dryer to replace my 16-year old Samsung units. Stacked my new set just like my old set, and they fit perfectly in the same spot. The new washer and dryer are both more quiet than the old ones, and look sleek and stylish. My laundry is clean and dried to my liking. I love them. Here’s looking forward to another 16 years of laundry!

[This review was collected as part of a promotion.] This washing machine has a beautiful finish and loaded with features. It is so unbelievably quiet, I had to keep checking to see if it was actually on and working. I'm still learning all the ins and outs but with the app and all of the tip videos, it shouldn't be long before I'm a pro with this thing.

I purchased a Samsung washing machine in 2022. On August 24 the washer stopped spinning. I called Samsung. I was told the washer was out of warranty and I would need to have someone over to diagnose the issue. They said nothing about the fact the machine carries a 10-year direct-drive motor warranty, nor did they at any time mention that in order to take advantage of that warranty I would have to go through the one and only third party company they work with in my geographic area. Since none of that information was indicated, I reached out to a different company for several reasons: - I researched the company Samsung provided my information to. They have HUNDREDS of terrible customer reviews with a wide range of complaints (quality, service, communication, timelines, pricing). - Their fee just to come out was $215 and that didn't include any repair work nor any assurance they would be able to assist with repairing my machine, which was unnerving since they aren't Samsung employees. The technician I had over assessed the situation and determined based on what he observed the direct drive motor wasn't functioning properly. He was the one to point out the 10-year manufacturer's direct-drive motor warranty. I reached out to Samsung to share this information and file a warranty claim. Samsung finally acknowledged the 10-year motor warranty, but it was only then they indicated they would not honor the warranty unless it was through their third-party company. Samsung has highly unethical and clearly inadequate business practices: - they mislead customers regarding warranty coverage. - they do not specify certain terms up front. - their insistence customers use ONE AND ONLY third-party company creates a situation that allows buyers to be taken advantage of. Without any other option or competition, this company sets prices that discourage or prohibit customers from making warranty claims they are rightfully entitled to. It also creates a system where quality clearly falls dramatically (as evidenced by hundreds of customer reviews). I have spent two WEEKS on the phone trying to sort this out with Samsung. They continually "close my ticket" without resolution and NEVER returned any of my calls after my case was (supposedly) escalated to management. No return calls from them, either. I now have an appliance that shouldn't even be halfway through it's lifespan that Samsung will not repair unless I pay as much or more to a third party company than it would cost to buy a brand new washer. AND they won't even call a long term loyal customer back. My sincere hope is that someone will intervene to expand on RIGHT TO REPAIR laws to prevent companies, such as Samsung, from taking advantage of customers.