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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars
2,410 ratings2,410 reviews
  1. 5 stars82% (1,965)
  2. 4 stars12% (287)
  3. 3 stars2% (45)
  4. 2 stars1% (35)
  5. 1 star3% (78)

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Showing 421-430 of 2,410 reviews
Mar 3, 2026
Jojo
3 out of 5 stars review

MALFUNCTIONING FREEZER

I love how this refrigerator looks and how the interior is arranged. But within two weeks of receiving the fridge, the freezer began to malfunction. It started to generate frosts across all the items stored inside the freezer which would then cause one or both of the ice makers to stop making ice. Then it would randomly stop then maybe another week or two, start doing the same thing again. I'm going to call for warranty repairs.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Oct 28, 2025
Melissa
5 out of 5 stars review

Ideal fridge for a busy family

[This review was collected as part of a promotion.] Love this fridge! The only thing I wish was different was the material on the outside of the fridge. I am constantly wiping of fingerprints. Other than that, it holds more than enough food. The middle drawer makes it so easy to store fruits and veggies. I love that I am able to adjust the temp between the top of the fridge and the drawer. I also love that I was able to get an app to control the temp and make ice. I also love how the middle shelf on the top is adjustable. The entire layout of the fridge is perfect.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jan 22, 2026
Jess10deluna
5 out of 5 stars review

Awesome lots of space lots of compartments !!

[This review was collected as part of a promotion.] My fridge is amazing I can control it with one simple app I love all the space and compartments it has my kids love the options of two different ices regular or nugget ice ! Who doesnt Love nuggget ice ?? My last fridge I thought was this tops it I now feel Like it's too big makes me look like I don't have enough food I recommend this fridge if your on a budget everyone that has come over Is always amazed with it I defiently think you should purchase !! And you can change the panels to different colors what fridge lets you do thatb?! I highly recommend !

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jun 4, 2023
Mark
4 out of 5 stars review

Not available in the color I really wanted.

Nice product. You will wait for the ice maker for about 12 hours. Plenty of space and the lowest shelf on the right hand door holds 2 gallon jugs. Not a fan of no humidity adjustment on the Crispers. The "Crisper+" is for leafy vegetables and the drawer on the right if for fruit, but no place can you find that in the manual.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jan 6, 2023
elias
4 out of 5 stars review

BeSpoke-Morning blue

[This review was collected as part of a promotion.] We bought this about 2 months ago..We are in love with the vibrant colors and new glass doors model.Very spacious and the seperate pull through frezzer and pull through for veggies aswell ..only problem is the beverage center has issue for filling the water automatically

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Mar 27, 2025
Smasungsucks
1 out of 5 stars review

AVOID SAMSUNG

If I could I would havw given zero stars, and I will be telling everyone I know to not buy samsung ever again. We got our fridge in September 2024, now in March 2025 it flooded the kitchen ruining the floors. To make it worse Samsung support says they will not do anything to fix this. That even though they know where the leak is its not their fault, and they closed the ticket. Spent hours on the phone for them to say that sucks good luck, and just turn the water off. So we can't use the beverage station or ice in a 2024 fridge that's less than 1 year old. Do not buy from Samsung, they will not help you and you will be stuck with a fridge that doesn't have half the features you paid for and a ruined kitchen floor. With a well that suck for you from support.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from SEA Care

Hello there, We understand how you feel about your leaking fridge and the level of support you have received. We want to speak with you more about this experience, discuss other available options, and address any other issues you may have.   Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148694461) to help our team pull up your information. Have a great day. ^Camille

Apr 19, 2023
CoachStevo
5 out of 5 stars review

Love it, Love it, Love it

[This review was collected as part of a promotion.] Love everything about this fridge. Originally bought it because of the interchangeable panels and basic features but fell in love with the ice maker, temperature changeable middle drawer and my overall favorite feature... the always full filtered water pitcher in the beverage center!

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
May 2, 2023
Stars
4 out of 5 stars review

Good/bad

I love this fridge but it is super hard to take out and put back in the trays. The list annoying part is we've had it almost 2 months and the middle fewer is already having trouble closing. Apparently the warranty doesn't last very long as it is already expired. Hoping it doesn't get any worse considering what we paid for it.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Feb 28, 2026
TKAT
1 out of 5 stars review

Not very user+friendly

This unit is not very user friendly. To get ice, you have to open the freezer door, slide open the ice drawer, and it usually drops ice behind the drawer. Then you can open the beverage center door to get water. My recommendation is to simulate how you would interact with the unit before you purchase and regret it afterneaa.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from Samsung

Hello TKAT, thank you for sharing your experience. We understand how important it is for your refrigerator to offer convenient access to both ice and water, and we appreciate you letting us know about the extra steps you've encountered. To help lessen ice falling behind the drawer, ensuring the ice bucket is properly aligned and seated level can make a noticeable difference. You may also find this short guide helpful, as it covers useful tips for ice‑related concerns on your model: https://www.samsung.com/us/support/troubleshoot/TSG10007221 If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels. Facebook Messenger: https://m.me/samsungsupportX: https://x.com/messeges/compose?recipient%20id=18768513 Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please keep this reference number for your records: 1152189824 We are here to ensure you feel supported every step of the way.

Jan 27, 2026
Craig
1 out of 5 stars review

Worst company and product ever….save your money

This is the worst fridge ever! Do not waste your money. The warranty is a lie. Samsung will send out a company to steal your money then tell you they can't do the work. Samsung is horrible. Took 8 weeks lawyer year for them to honor the warranty and replace the cooling system in a 1year old fridge. Then one year later and the cooling system and ice maker go out again. Now Samsung is saying it's still warranty but they can't get anyone out to fix it. Even though I have found 3 companies that will fix it. Samsung is the worst company in the world to deal with when it comes to a warranty. This makes 2 years in a row that my family and I have been without a fridge for 8weeks (first time) and 4weeks so far this time and still no fridge. Honestly save your money no matter how much you like the product, because your dealing with a company that doesn't care about you or your family's inconvenience, they only care about themselves and they will drive you up a wall until you decide to give up and go buy something else. Take my word for it. This is a horrible investment and this is the worst company I have ever felt with when it comes to them backing there product.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from SEA Care

Craig, we understand your experience with your refrigerator's repair was not ideal. We want to have a direct conversation with you to discuss your overall experience, review alternative fixing options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151944652 so our team can pull up your information when you message us. Have a great day. -John