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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars
2,410 ratings2,410 reviews
  1. 5 stars82% (1,965)
  2. 4 stars12% (287)
  3. 3 stars2% (45)
  4. 2 stars1% (35)
  5. 1 star3% (78)

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Showing 411-420 of 2,410 reviews
Dec 19, 2025
Craig
5 out of 5 stars review

Great Fridge

[This review was collected as part of a promotion.] lol Samsung spoke refrigerator as many great features options. The deli drawer is very huge and can be divided in a various section depending on your needs also the ice Ice cubes with both size are great. The regular ice cubes in the nugget ice cubes with the scoop and it's a little holding case very conveniently located in the freezer drawers.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jan 27, 2026
Craig
1 out of 5 stars review

Worst company and product ever….save your money

This is the worst fridge ever! Do not waste your money. The warranty is a lie. Samsung will send out a company to steal your money then tell you they can't do the work. Samsung is horrible. Took 8 weeks lawyer year for them to honor the warranty and replace the cooling system in a 1year old fridge. Then one year later and the cooling system and ice maker go out again. Now Samsung is saying it's still warranty but they can't get anyone out to fix it. Even though I have found 3 companies that will fix it. Samsung is the worst company in the world to deal with when it comes to a warranty. This makes 2 years in a row that my family and I have been without a fridge for 8weeks (first time) and 4weeks so far this time and still no fridge. Honestly save your money no matter how much you like the product, because your dealing with a company that doesn't care about you or your family's inconvenience, they only care about themselves and they will drive you up a wall until you decide to give up and go buy something else. Take my word for it. This is a horrible investment and this is the worst company I have ever felt with when it comes to them backing there product.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from SEA Care

Craig, we understand your experience with your refrigerator's repair was not ideal. We want to have a direct conversation with you to discuss your overall experience, review alternative fixing options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151944652 so our team can pull up your information when you message us. Have a great day. -John

Dec 8, 2025
Luna2025
1 out of 5 stars review

Had to replace Samsung fridge with this one, the finishis horrible , already has a mark , tried to rub it out with a soft cloth a actually made it worse, considering the other one I had for 5 yrs and not a mark on it Water station is fine, hope it does not leak like the first one

Review from Samsung Canada
Helpful?72K17DQAVWKM14098350067
reply from SECA CS

Hello Luna2025, Thank you for taking time out of your day to providing us product feedback. We will pass this to our relevant teams. For additional product feature feedback or troubleshooting support, please connect with our experts via Live Chat at www.samsung.com/ca/support/live-chat-support Thank you, Samsung Customer Care.

Apr 23, 2023
DWS3
5 out of 5 stars review

Best refrigerator I've ever owned!

[This review was collected as part of a promotion.] I've only had this refrigerator for two weeks, so I've got plenty of time for things to go wrong. If that happens, I'll update this review. But I love everything about this refrigerator. It has more room than any previous unit I've owned. Everything in the fridge section is at eye level. When you open the freezer, you can see everything at a glance on the top bin, then slide that back if you don't find what you are looking for, and you can see everything in the bottom bin. The ice is great - REAL ice cubes, just like I grew up with when you had to fill the ice trays by hand, only the cubes are a little smaller, which is great. If you're more of a crushed ice person, the ice bites are like crushed ice, only instead of random bits, you get very uniform bits. The beverage door is great. We had a unit with measured fill previously, which I really liked, but this is even better. I pull out the pitcher, empty it into the coffee pot, put it back, and while I grind coffee and get the filter installed, the pitcher refills so I can top off the coffee pot! If you just want a quick cup of water, skip the pitcher and get it from the spigot next to the pitcher. Oh, I forgot, we have the Flex drawer for meat and cheese - what we use it for - but it can be set to 5 different temperatures. We may experiment in the future, but for now, we always know where our lunchmeats and cheeses and any fresh meat we've purchased will be located. It's just an amazing appliance!

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Mar 13, 2026
CJMac
1 out of 5 stars review

Great Features - HORRIBLE DESIGN

2nd one we bought. Loved everything about it until you spill liquid on the bottom shelf of the refrigerator compartment. It IS NOT POSSIBLE TO TAKE THE GLASS SHELF APART TO CLEAN IT. This is seriously the worst engineering design I have ever seen in an appliance (I used to work in the appliance mfg industry). How could you design something where it is so easy to have liquid get under the glass and over the plastic but not have any way to take it apart to clean it? Did you do any real world product testing. This more than negates the other really nice features of this fridge.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from Samsung

Hi CJMac, We acknowledge the time you took to share your review of your Samsung refrigerator, and we value the details you provided about shelf cleaning and shelf design. Some refrigerator messes require more thorough cleaning, which means removing bins, shelves, and drawers. These parts are designed for easy removal, and following the proper steps makes the process even simpler. Please refer to the link below and select the embedded content for detailed instructions. Here is the link: Samsung refrigerator shelf/drawer removal and cleaning guide https://www.samsung.com/us/support/answer/ANS10006824/ If you need further assistance, feel free to contact us through any of the support options below: 1. Facebook Messenger: https://m.me/samsungsupport 2. X: https://x.com/messages/compose?recipient%20id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us 4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Kindly provide us with this reference number (1152254328) when you message us so our team can retrieve your information. We appreciate the opportunity to review your feedback. Geraldine Samsung Care

Feb 28, 2026
TKAT
1 out of 5 stars review

Not very user+friendly

This unit is not very user friendly. To get ice, you have to open the freezer door, slide open the ice drawer, and it usually drops ice behind the drawer. Then you can open the beverage center door to get water. My recommendation is to simulate how you would interact with the unit before you purchase and regret it afterneaa.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from Samsung

Hello TKAT, thank you for sharing your experience. We understand how important it is for your refrigerator to offer convenient access to both ice and water, and we appreciate you letting us know about the extra steps you've encountered. To help lessen ice falling behind the drawer, ensuring the ice bucket is properly aligned and seated level can make a noticeable difference. You may also find this short guide helpful, as it covers useful tips for ice‑related concerns on your model: https://www.samsung.com/us/support/troubleshoot/TSG10007221 If the troubleshooting falls short, we can take a closer look and help explore your options through our support channels. Facebook Messenger: https://m.me/samsungsupportX: https://x.com/messeges/compose?recipient%20id=18768513 Samsung community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please keep this reference number for your records: 1152189824 We are here to ensure you feel supported every step of the way.

Dec 20, 2025
Denny
5 out of 5 stars review

Great refrigerator

[This review was collected as part of a promotion.] For a counter depth refrigerator this one is fantastic. Designed to hold plenty of food in convenient places. The beverage center is an added plus as is the flex zone drawer. Temperature holds steady in all areas. The smooth front without handles is a pleasant feature in the kitchen. It is well made and easy to move. The stainless steel finish is quite pretty and fingerprint resistant. The freezer with the ice maker allows a large capacity for frozen food. The two vegetable drawers are handy and each one can be accessed by opening only one door.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Mar 27, 2025
Smasungsucks
1 out of 5 stars review

AVOID SAMSUNG

If I could I would havw given zero stars, and I will be telling everyone I know to not buy samsung ever again. We got our fridge in September 2024, now in March 2025 it flooded the kitchen ruining the floors. To make it worse Samsung support says they will not do anything to fix this. That even though they know where the leak is its not their fault, and they closed the ticket. Spent hours on the phone for them to say that sucks good luck, and just turn the water off. So we can't use the beverage station or ice in a 2024 fridge that's less than 1 year old. Do not buy from Samsung, they will not help you and you will be stuck with a fridge that doesn't have half the features you paid for and a ruined kitchen floor. With a well that suck for you from support.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from SEA Care

Hello there, We understand how you feel about your leaking fridge and the level of support you have received. We want to speak with you more about this experience, discuss other available options, and address any other issues you may have.   Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148694461) to help our team pull up your information. Have a great day. ^Camille

Aug 19, 2025
GHKSKSH
1 out of 5 stars review

Terrible Installation Service and Damaged Product

The product and installation service were absolutely awful. The installers carried the refrigerator into the living room and dragged it all the way to the kitchen without placing anything on the floor to protect it. There were two installers, but only one did all the dragging, which makes no sense at all. They caused unnecessary damage to the floor and the refrigerator during the process. My house is brand new—it's only been 3 days since closing—and now both my home and the refrigerator are damaged. I bought a Samsung product, but this experience has only brought me stress and disappointment. I expected much better quality and care.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
May 2, 2023
Stars
4 out of 5 stars review

Good/bad

I love this fridge but it is super hard to take out and put back in the trays. The list annoying part is we've had it almost 2 months and the middle fewer is already having trouble closing. Apparently the warranty doesn't last very long as it is already expired. Hoping it doesn't get any worse considering what we paid for it.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067