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Customer reviews for Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors for
Samsung 23 cu. ft. Bespoke 4-Door French-Door Refrigerator w/ Customizable Panel Colors
4.7 out of 5 stars
stars1,906 ratings1,906 reviews
  1. 5 stars82% (1,563)
  2. 4 stars11% (211)
  3. 3 stars2% (34)
  4. 2 stars1% (28)
  5. 1 star4% (70)

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Showing 31-40 of 1,906 reviews
Aug 19, 2025
GHKSKSH
1 out of 5 stars review

Terrible Installation Service and Damaged Product

The product and installation service were absolutely awful. The installers carried the refrigerator into the living room and dragged it all the way to the kitchen without placing anything on the floor to protect it. There were two installers, but only one did all the dragging, which makes no sense at all. They caused unnecessary damage to the floor and the refrigerator during the process. My house is brand new—it’s only been 3 days since closing—and now both my home and the refrigerator are damaged. I bought a Samsung product, but this experience has only brought me stress and disappointment. I expected much better quality and care.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from Samsung Care

Greetings! It’s entirely reasonable to feel let down after bringing a brand-new appliance into your home, only to have it mishandled during installation—causing damage not just to the machine, but also to your living space, which we understand should be treated with the highest level of care and respect. Allow us to explain how situations like this are usually addressed. Installation services are typically handled by third-party companies arranged through the retailer, which is also true for Samsung products. Because of this, any damage that occurs during installation isn’t covered under the product’s limited warranty. We recommend reaching out directly to the company that completed the installation, as they are best equipped to assist with this type of situation. We genuinely value you taking the time to share your experience. Feedback like yours plays an important role in helping our partners maintain the level of care and professionalism our customers expect and deserve. If you need assistance with the refrigerator itself, we’re here to help. Please feel free to reach out to us through any of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150436628 to help our team pull up your information. Leo

Aug 28, 2025
Ellie
5 out of 5 stars review

Game changer.✨🤌🏻

[This review was collected as part of a promotion.] If you’re chef/baker, be it a professional or novice this fridge is a must needed upgrade. The amount of room on the inside of this fridge will have you reconsidering your normal grocery hauls. It may have you questioning if you actually bought groceries at all! It’s well lit enough where spoilage is not an option. Granted if you’re one to over complicate your fridge door shelves this may not be what you’re looking for. That being said the space inside the fridge itself houses more than the lack of deep door shelving. The beverage center is elite, and the built-in water pitcher has become my absolute favorite! The pitcher also come with a built in strains once’s you’d like to have tea on deck. The chiller door only adds to the space saving capacity due to it being the perfect location for canned beverages, dairy products such as butter bricks, cream cheese, yogurt, candy bars…ect. The Freezer top drawer house the dual ice maker which I’m here for, ice chips or chunk cubes.. or perhaps.. both!? The freezer has a deep bottom less space than the average. So, if you don’t have a deep freezer this may not be what you’re looking for. It fits my needs perfectly and I’m beyond pleased. Photos attached for viewing.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Aug 15, 2025
msladybug
5 out of 5 stars review

Best on the market

[This review was collected as part of a promotion.] We love our Samsung Bespoke 4-door French door refrigerator. This is our second one. The refrigerator is very roomy. The new one has access to the water pitcher and dispenser by opening the outside of the door. The drawer is perfect for storing beverages. The freezer is very roomy and we live that the ice maker makes 2 cube sizes. This is the best refrigerator with the best features on the market!

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jul 13, 2025
AandS
5 out of 5 stars review

Would recommend. Love the size and features.

[This review was collected as part of a promotion.] So far very happy. We really enjoy the clean look as much as the functionality of the refrigerator/freezer. Love having the beverage center as well as having the separate flex zone drawer. Dual cube ice maker is great! Can recommend without hesitation.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Sep 17, 2025
Berg
5 out of 5 stars review

Love my Bespoke

[This review was collected as part of a promotion.] Love my Samsung Bespoke refrigerator. We have the white glass and it's so attractive. And does not show fingerprints either. The storage is perfect. Love it so much, my daughter has ordered one also.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Sep 5, 2025
Barb V
3 out of 5 stars review

In General review

Although I love the water center and ice. The shelves do not offer a lot of flexibility for height adjustment/rearranging, so limited on setup. Also w/o handles the FINGERPRINTS are relentless. I am a Samsung girl, but am not happy . Does the fridge work great, yes.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from SEA Care

We aim to provide you with a hassle-free experience while using your refrigerator, Barb V. Let us help you. To manage your fridge's space and keep it pristine. Please refer to the links and hyperlinks for tips. Tips for an organized Samsung refrigerator: https://www.samsung.com/us/support/answer/ANS10006839/ Turn to page 65 of the fridge's manual for steps on how to clean its exterior: https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150620987, to help our team locate your information when you message us. Have a great day. -John

Jun 3, 2025
Blondie968
5 out of 5 stars review

Never out of ice or cold water.

[This review was collected as part of a promotion.] Organization at its simplest. Nothing gets lots in the refrigerator. The flex zone drawer is a game changer, I’m able to store food trays for parties then swap out for drinks that fit perfectly. I love the fact that I’m able to pour a glass of cold water in a mater of seconds versus standing at the refrigerator to fill my cup. I can still do that if I choose to. We never run out of ice, we are a family of 8 and that has been a life saver. The freezer has the right amount of space for all the frozen foods we use most. It is so easy to clean. I never see finger prints or smudges.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jun 19, 2025
PharmTech
5 out of 5 stars review

Love it!

[This review was collected as part of a promotion.] I love everything about this refrigerator. I looked at this beauty when I was buying my washer/dryer, but wasn’t ready to purchase. I had actually decided to look for something with a lower price point. When I was finally ready to purchase, I went in the store with the intent to buy something else. Then I saw this one was on sale for just a little more than my other choices and decided to just put the extra in and get the one I really wanted. No regrets! I love the auto fill pitcher and the dual ice maker. It is so spacious and easy to find everything. The flex drawer is amazing and I plan to use it as that. Right now it’s in “deli” mode but when I need more freezer space, it will be converted to a freezer drawer! I love it! It’s so pretty!

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Sep 15, 2025
Jcost
4 out of 5 stars review

Large Fridge built for Family and Parties

[This review was collected as part of a promotion.] This is one nice Fridge, it's large enough to hold several large party trays, and had separate ice maker which produces both large and smaller cubes.Freezer is one of the largest we have seen. So, if you need a fridge big enough for a family, suggest you check this one out

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
Jun 27, 2025
gk704
2 out of 5 stars review

Subpar quality for a $2500 product

Atrocious quality for a mid-$2000 product! Bought in July 2022, was super pleased with it. Now, about 3y later, fridge/freezer will not cool down to set temperatures, remaining somewhat cool. Worse is that the freezer is at 40F!!! Going through the online forums, this appears to be a common issue. Not much help from Samsung, who've requested to file a service request. Who knows how much that is going to cost...My wife and I've been loyal Samsung customers, I suppose it is time to rethink this.

Review from Samsung US
Helpful?72K17DQAVWKM14098350067
reply from SEA Care

Good day, We aim to ensure your fridge always functions at its best. Let's help you. If your fridge is experiencing cooling issues, please turn to page 70 of the user manual to view the symptoms, possible causes, and their solutions: https://downloadcenter.samsung.com/content/UM/202504/20250411093919642/FDR_RF8000B_DA68-04402B_EN_MES_CFR_250403.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1149787893, to help our team locate your information when you message us. Have a great day. -John