Hi Will, Your experience highlights how important dependable performance across key features, such as ice making and freezer cooling, is for everyday use, particularly as appliances age and continue to support daily household needs. A few quick checks can help support smooth refrigerator and ice maker performance. Confirming a steady power connection and keeping household breaker settings in check helps ensure normal operation, while maintaining good water flow and replacing the water filter as recommended can support consistent ice production and clear results. Simple, routine steps like these can help keep everything running well for daily use. This Samsung support guide explains common situations related to this issue and outlines steps to check how the appliance is operating and why. https://www.samsung.com/us/support/troubleshoot/TSG10003903/ Regarding ice production, certain setup and usage factors can influence how the ice maker performs. This Samsung support guide outlines helpful checks and care steps that can support consistent ice making and everyday operation. https://www.samsung.com/us/support/troubleshoot/TSG10002387/ If you’d like to connect with our Samsung Care team to review the ice maker and freezer operation or discuss support options related to performance concerns, assistance is available through the channels below. Please reference 1152431799 so your experience can be reviewed in context and appropriate guidance can be provided. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Thank you for your feedback. Meneleo Samsung Care

Hello DebB, It makes sense to expect a refrigerator’s layout and usable space to support everyday needs when selecting a model for your home. Room configuration, shelving design, and storage zones can influence how spacious a refrigerator feels in daily use, even when overall capacity ratings appear sufficient on paper. If you’d like our team to take a closer look or review available options with you, we are available through the channels below to provide additional support. Please keep this reference number for your records: 1152465628. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) Your business truly matters to us. Nicole Samsung Care