We understand your situation and its importance. Let's help you out with this, Ammy. The troubleshooting link below will walk you through the ice maker's diagnosis when it's not working. Kindly select which topic that relates to your ice maker experience. Learn more by visiting the instructional video and the hyperlinks. The Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147475354, to help our team pull up your information. Have a great day! ^Chrystel

Hi there, Hearing about your disappointing experience with a brand-new fridge must have been difficult. We aim to assist you in any way we can. The link below will show you the ice maker's diagnosis and which steps to take. For more details, please select the corresponding topics that affect your ice maker experience. Learn more by checking the YouTube video and the hyperlinks. Samsung ice maker is not working: https://www.samsung.com/us/support/troubleshoot/TSG10002387/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395604, to help our team pull up your information. Have a great day! ^Chrystel