Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,386 ratings1,257 reviews
  1. 5 stars73% (1,005)
  2. 4 stars19% (262)
  3. 3 stars4% (59)
  4. 2 stars1% (20)
  5. 1 star3% (40)

Member photos

  • +304 images
Sort by |
Showing 411-420 of 1,257 reviews
May 31, 2023
Reviewer name: Widow2021
5 out of 5 stars
5 out of 5 stars review

Technology Challenged Owner

[This review was collected as part of a promotion.] Being a recent widow, I have never needed to install, connect, or setup devices but I can say with certainty that anyone can easily set this one up! The app made it so easy to connect wireless and wired devices as well as the tv itself. Highly recommended from that perspective. Only con I can say after 4 months is the tv volume could use some boosting.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Brand Ambassador

Hi Widow2021, We appreciate your purchase and feedback on the CU7000 TV. Please know we are here to help you. There are several volume features you can adjust, which may improve your audio experience. 1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > All Settings> Sound > Expert Settings > Auto Volume. 2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> All Settings> Sound> Sound Mode> Adaptive Sound. 3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > All Settings> Sound > Sound Mode If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. Thanks for being a part of the Samsung family! ~ Samsung Advisor

Jul 5, 2023
Reviewer name: LoveMyTV
5 out of 5 stars
5 out of 5 stars review

Excellent TV

[This review was collected as part of a promotion.] I use my samsung tv for streaming and playing video games. it has excellent video quality and is very easy to hook up to external devices. It is also very easy to navigate as well and add new apps. I have my tv mounted on my wall and it was very easy to mount along with being easy to find a compatible mount!

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Jul 6, 2023
Reviewer name: TerrylSam
5 out of 5 stars
5 out of 5 stars review

Great low light color

[This review was collected as part of a promotion.] The sound on my unit is very good, also the picture is great in low light situations as well, as far a product, service and quality I'm very pleased with all my Samsung TV s . Thanks for your great product.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Oct 18, 2023
Reviewer name: GreatTV
4 out of 5 stars
4 out of 5 stars review

Beautiful Picture

[This review was collected as part of a promotion.] This TV is the best I have ever had. All the Pictures are Crystal clear . The only reason I am giving 4 stars is because the sound will turn off sometimes and I need to unplug and start again. The sound does not go very loud but with a sound bar it is great. Also,I think it could be friendlier to the user but I am a bit challenged anyway. Overall I liked the TV so much I bought a second one. My husband loves watching the Games on it.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
reply from Samsung Advisor

Hi GreatTV, We appreciate you sharing details of the sound issue you’re experiencing on your CU7000 TV. There are a few troubleshooting steps I recommend trying if this happens again. 1) Please check the volume control of your TV, and then check the volume control of any external devices (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between any external device and the TV and then try the cable connection again. 2) Set Sound Output to the TV Speaker by going to Settings > All Settings> Sound > Sound Output. 3) Check whether Digital Output Audio Format is set to Pass-Through by going to Settings > All Settings> Sound > Expert Settings > Digital Output Audio Format > Auto. I hope this helps. Should your issue persist, please contact Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor

Aug 13, 2023
Reviewer name: Girduncer
5 out of 5 stars
5 out of 5 stars review

Amazing Quality

[This review was collected as part of a promotion.] Can't believe the picture quality, so amazing. It also has been a reduction in my electrics bill. I replaced an old plasma TV and I'm so glad that I did best purchase I've ever made. Will definitely come back to purchase my next TV.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Aug 8, 2023
Reviewer name: Jsemp313
5 out of 5 stars
5 out of 5 stars review

Great TV! Highly recommend

[This review was collected as part of a promotion.] Me and the family use this TV daily for movies and gaming. Great refresh rate and amazing screen quality. I love all of the apps I can download as well so I don't need a dongle. I would highly recommend this TV to anyone who's looking for a great TV for a great price.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Aug 9, 2023
Reviewer name: sixbud9
5 out of 5 stars
5 out of 5 stars review

Crystal clear

[This review was collected as part of a promotion.] Incredible TV for the money. I researched TV's for months before buying & Samsung always rose to the top. My only regret is I didn't get something bigger. That'll change soon. I might even trade in my current phone for the new Samsung. Great job!

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
May 31, 2023
Reviewer name: Nickname
5 out of 5 stars
5 out of 5 stars review

This tv is big

[This review was collected as part of a promotion.] Really helps viewing experience when you have a 85 in. Almost like being in a theatre which is great since I prefer movies at home now. Haven't tried the ps5 on it but I assume it's good because I got this one purposefully because I love my 65 inch same model. Picture quality could be slightly better for the price.. but I'll blame it on my fire stick HD for now..

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Aug 7, 2023
Reviewer name: James55
5 out of 5 stars
5 out of 5 stars review

Great Television

[This review was collected as part of a promotion.] Great product at a great price. Very good picture and plenty of HDMI plugs. Also accommodates other means of connection, USB, etc. Sound is not good, but that's the same as any thin screen TV. Easy hookup with sound bars. Easy WiFi, easy everything.

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511
Apr 15, 2024
Reviewer name: Diggity
5 out of 5 stars
5 out of 5 stars review

This product has great picture.

[This review was collected as part of a promotion.] I use my Samsung smart TV for streaming and for playing video games. The graphics and sound is impressive. I would recommend this TV to anyone looking to buy a TV. This is by far a 5 star rating two thumbs up 👍

Review from Samsung US
Helpful?5LGXVQOCK4DK13976515511