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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,386 ratings1,257 reviews
  1. 5 stars73% (1,005)
  2. 4 stars19% (262)
  3. 3 stars4% (59)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 331-340 of 1,257 reviews
Oct 18, 2023
Reviewer name: jccastro
5 out of 5 stars
5 out of 5 stars review

I love my tv

[This review was collected as part of a promotion.] I use for TV shows, movies, gaming, my son, always using for gaming and listening a music, and watch a video from my phone to the TV it's awesome. I would like to upgrade for a bigger TV but even like that, I still love my TV.

Review from Samsung US
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Oct 11, 2023
Reviewer name: SamsungObsession
5 out of 5 stars
5 out of 5 stars review

Cinema quality with audio to maych!

[This review was collected as part of a promotion.] This is the best you have ever on period. It makes me feel like I'm at the movies are in the movie theaters better cause I don't have to get out of bed nice and watch on TV. I want so who don't want that, and the picture quality along with the audio is out of this world.

Review from Samsung US
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May 31, 2023
Reviewer name: WWagnerDoralFlorida
4 out of 5 stars
4 out of 5 stars review

Great Features

[This review was collected as part of a promotion.] I use my TV with a Amazon Stick. Don't understand why this kind of Smart TV came without a basic air Antena. I will need to buy an extra air antena, to watch some local air channel... Hope in future Samsung will considere an basic Air TV antena...

Review from Samsung US
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May 29, 2023
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Best tv ever

[This review was collected as part of a promotion.] When it's family time we love to watch movies and games on our Samsung TV When it's party time no one wants to go home cause of the TV If you don't have one you missing out It's no game and family day without out a samsung tv

Review from Samsung US
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Apr 2, 2024
Reviewer name: EyeCantWin4Losing
3 out of 5 stars
3 out of 5 stars review

Vastly under equipped. Really anti-smart TV.

[This review was collected as part of a promotion.] This TV was advertised with a Next-Gen gaming console, XBOX Series X, to be specific. So being that is was advertised with a Next-Gen console I, naturally, assumed that it would house the same advanced features to showcase the extraordinary new abilities of the new gaming console (ie.: 120FPS, VRR, HDMI 2.1, ALLM, etc.). However it was and still is an infuriating realization of the inability to fully experience all of the state of the art technologies from graphics to processing capabilities built into the new gaming hardware.

Review from Samsung US
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reply from Samsung Advisor

Hi EyeCantWin4Losing, Thank you for your feedback on the CU7000 TV features. We apologize for the inconvenience. The CU7000 has 3 HDMI ports that each support HDR10+ and Auto Low Latency Mode (ALLM/Auto Game Mode). However, if you are looking to game at 4K@120fps (FRL), take a look at our the 85” CU8000 Series and above. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Nov 24, 2023
Reviewer name: Jarrett14795
5 out of 5 stars
5 out of 5 stars review

Samsung came tomplay

(This review was collected as part of a promotion.) The picture quality is amazing. Sound direction is typical, but having a sound bar changes that. A smart TV has all the best features and the convenience of having them all available is super convenient.

Review from Caddle
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Nov 27, 2023
Reviewer name: BrianC
1 out of 5 stars
1 out of 5 stars review

Alexa IN-compatabiity

Samsung is intentionally trying to fool the consumers by making claims their TV's are Alexa compatible. In order to be "Alexa compatible" most consumers expect this to mean that we can talk to out Echo Dot's and control the TV. That is not the case. Samsung uses a term called "HANDS FREE Alexa" but that functionality is reserved for only their top-of-the-line models. That means most of their TVs are not HANDS FREE. Pushing a button on their remote to initiate an Alexa command, in my opinion. makes their TV's incompatible with Alexa. In the best-case scenario, this would make their TVs "Partially compatible". Alexa is so popular because it is HANDS FREE. Don't make the mistake of buying their TVs and think you can use your existing devices to control their TVs. They failed my expectations by marketing their TVs in this manner. Shame on you, Samsung, shame on you. Back to the Big Box store to get my money back!

Review from Samsung US
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reply from Samsung Advisor

Hi BrianC, Thank you for your feedback on the CU7000 TV. Please know your review is important to us and will be shared with our internal teams. We apologize for any confusion regarding voice assistant capability. The CU7000 TV does not have a built-in voice assistant. It is however able to be connected to external voice assistants such as the Echo Dot. When using Alexa on your CU7000 TV, please know your TV needs to be connected to the Internet to receive voice commands. When it's powered off, the internet disconnects, and your TV will not be able to receive commands. To turn on your TV with Alexa, you’ll need a standalone Alexa device (such as an Echo Show). From there, you’ll need to ensure: 1. Your TV and Alexa devices are added to both the SmartThings and Alexa apps. 2. Your Alexa device is connected to the Internet. 3. The SmartThings Skill is enabled within the Alexa app. If you need further help setting up the voice assistant feature, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Dec 23, 2023
Reviewer name: Bill
4 out of 5 stars
4 out of 5 stars review

Very good TV

Very, very good TV. I have several Samsung TV's and they haven't failed me. I will continue to purchase Samsung products. However, the remote to this TV is abysmal and cheap. I've requested they send me the older version remote (great remote...good buttons and great size), but I've had difficulty reaching a department that can help. Please do contact me as I would really appreciate the older remote shipped to me. I feel its a small request for the big purchases I've made. Other than that, I'm extremely pleased with Samsung...and I've had a very nice experience with an online support customer care specialist.

Review from Samsung US
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Jul 9, 2024
Reviewer name: SamsungWolf
2 out of 5 stars
2 out of 5 stars review

Shortcomings

[This review was collected as part of a promotion.] Was pretty excited about this model due to the models that were before this. But when I got the new t. V. It was pretty much a latch down. I had a lot of the same features and everything of previous makes and models. For what it was avertized, it kinda made. You think that there was a lot of upgrades? Changes in additions that you were going to receive for the highly increased price. But there wasn't too much that was necessarily new

Review from Samsung US
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Jun 1, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

My opinion of Samsung TV and other appliances

We have had no problems as of yet so it is great. Our dryer has had new bearings replaced in the tumbler, numerous repairman to fix the defrost unit kept freezing up and our stove which has the split oven is consistently running about 50 degrees under both using just the top and the whole oven, on the stove the clock display had to be replaced and the red light signalling a burner is on or still hot is permanently on. We bought all Samsung appliances except for the dishwasher and so far we have had problems with all except the washing machine(so far). We also never had problems until the warranty had expired.

Review from Samsung Canada
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