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Customer reviews for SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA for
SAMSUNG 85" Class CU7000-Series Crystal UHD 4K Smart TV with HDR - UN85CU7000DXZA
4.6 out of 5 stars
stars
1,383 ratings1,254 reviews
  1. 5 stars73% (1,004)
  2. 4 stars19% (261)
  3. 3 stars4% (58)
  4. 2 stars1% (20)
  5. 1 star3% (40)

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Showing 331-340 of 1,254 reviews
Nov 27, 2023
Reviewer name: BrianC
1 out of 5 stars
1 out of 5 stars review

Alexa IN-compatabiity

Samsung is intentionally trying to fool the consumers by making claims their TV's are Alexa compatible. In order to be "Alexa compatible" most consumers expect this to mean that we can talk to out Echo Dot's and control the TV. That is not the case. Samsung uses a term called "HANDS FREE Alexa" but that functionality is reserved for only their top-of-the-line models. That means most of their TVs are not HANDS FREE. Pushing a button on their remote to initiate an Alexa command, in my opinion. makes their TV's incompatible with Alexa. In the best-case scenario, this would make their TVs "Partially compatible". Alexa is so popular because it is HANDS FREE. Don't make the mistake of buying their TVs and think you can use your existing devices to control their TVs. They failed my expectations by marketing their TVs in this manner. Shame on you, Samsung, shame on you. Back to the Big Box store to get my money back!

Review from Samsung US
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reply from Samsung Advisor

Hi BrianC, Thank you for your feedback on the CU7000 TV. Please know your review is important to us and will be shared with our internal teams. We apologize for any confusion regarding voice assistant capability. The CU7000 TV does not have a built-in voice assistant. It is however able to be connected to external voice assistants such as the Echo Dot. When using Alexa on your CU7000 TV, please know your TV needs to be connected to the Internet to receive voice commands. When it's powered off, the internet disconnects, and your TV will not be able to receive commands. To turn on your TV with Alexa, you’ll need a standalone Alexa device (such as an Echo Show). From there, you’ll need to ensure: 1. Your TV and Alexa devices are added to both the SmartThings and Alexa apps. 2. Your Alexa device is connected to the Internet. 3. The SmartThings Skill is enabled within the Alexa app. If you need further help setting up the voice assistant feature, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat 2) Manuals, Software, & Warranty Info ~ Samsung Advisor

Dec 23, 2023
Reviewer name: Bill
4 out of 5 stars
4 out of 5 stars review

Very good TV

Very, very good TV. I have several Samsung TV's and they haven't failed me. I will continue to purchase Samsung products. However, the remote to this TV is abysmal and cheap. I've requested they send me the older version remote (great remote...good buttons and great size), but I've had difficulty reaching a department that can help. Please do contact me as I would really appreciate the older remote shipped to me. I feel its a small request for the big purchases I've made. Other than that, I'm extremely pleased with Samsung...and I've had a very nice experience with an online support customer care specialist.

Review from Samsung US
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Jul 9, 2024
Reviewer name: SamsungWolf
2 out of 5 stars
2 out of 5 stars review

Shortcomings

[This review was collected as part of a promotion.] Was pretty excited about this model due to the models that were before this. But when I got the new t. V. It was pretty much a latch down. I had a lot of the same features and everything of previous makes and models. For what it was avertized, it kinda made. You think that there was a lot of upgrades? Changes in additions that you were going to receive for the highly increased price. But there wasn't too much that was necessarily new

Review from Samsung US
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Jun 1, 2024
Reviewer name: Anonymous
4 out of 5 stars
4 out of 5 stars review

My opinion of Samsung TV and other appliances

We have had no problems as of yet so it is great. Our dryer has had new bearings replaced in the tumbler, numerous repairman to fix the defrost unit kept freezing up and our stove which has the split oven is consistently running about 50 degrees under both using just the top and the whole oven, on the stove the clock display had to be replaced and the red light signalling a burner is on or still hot is permanently on. We bought all Samsung appliances except for the dishwasher and so far we have had problems with all except the washing machine(so far). We also never had problems until the warranty had expired.

Review from Samsung Canada
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Sep 13, 2023
Reviewer name: Queenbee0227
5 out of 5 stars
5 out of 5 stars review

I love everything about this TV.

[This review was collected as part of a promotion.] I have this TV in my Master Bedroom. I rush home from work every single day and can't wait to shower and get into my bed and watch tv. The streaming is AWESOME. Samsung Plus is an extra added Bonus.

Review from Samsung US
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Sep 14, 2023
Reviewer name: Punisher1
5 out of 5 stars
5 out of 5 stars review

One of the best TVs on the market

[This review was collected as part of a promotion.] This tv seamlessly transitions from my cable, to gaming system, to streaming services. The ability to move so quickly allows me to quickly enjoy my different options. I would recommend this TV to anyone, even if they don't need the transitions to other platforms.

Review from Samsung US
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Jul 5, 2023
Reviewer name: Dominicano
5 out of 5 stars
5 out of 5 stars review

excellent graphics and very good definition

[This review was collected as part of a promotion.] with the time the graphics still pretty good,i have about 5 years now is 4k but still clear,if you want to play videogame you have the option of high frames, everything still ok , the procduts of samsung is alway with good quiality

Review from Samsung US
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Oct 18, 2023
Reviewer name: Leeglenn
5 out of 5 stars
5 out of 5 stars review

I love this smart tv

[This review was collected as part of a promotion.] Its has been 2mths and im still in love with my tv! I have absolutely no complaints. I recommend it to my dad, he loves watching football. Its perfect for him! I dont know what else to say. I have a family of 4. My kids love watching youtube on it and disney.

Review from Samsung US
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May 31, 2023
Reviewer name: Spinninmud
5 out of 5 stars
5 out of 5 stars review

Awesome TV

[This review was collected as part of a promotion.] Used mostly for TV and movie watching. We no own four Samsung TV and they are all great. Two items I wish were better. A little better integration with the fire stick and Alexa and two, what ever the plastic the remotes are made from...... I can't stop my dogs from chewing on them, down three remotes in the last year.

Review from Samsung US
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Jun 1, 2023
Reviewer name: Alexa825
4 out of 5 stars
4 out of 5 stars review

Good product

[This review was collected as part of a promotion.] I love that you can already watch TV without having to connect a cable. Also love that it has some international channels so I can watch some south korean dramas. I can also connect a Bluetooth speaker if I want the volume louder.

Review from Samsung US
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