We pride ourselves on offering oral care products that our consumers know they can count on, and we are disappointed to hear that one of the Oral-B iO2 Toothbrushes in your twin pack was not working. All of our products go through numerous tests to ensure they reach you in perfect condition, so this is not something we would expect. It sounds like our team has spoken to you about sending that in to one of our service centers, but if you are having any issues with that online submission, we would be happy to see how we can assist you with getting back to your normal brushing routine. Please feel free to contact our team at (800) 566-7252.

We are dedicated to offering our consumers high-quality items for their oral care routine, and we can understand the frustration with one of the brushes not working in both of the 2-packs that you purchased. All of our products go through extensive testing to ensure that they reach you in perfect condition, and this is not something we would expect. While we are glad to hear that the store was able to help you with returning those Oral-B iO 2 twin packs, we would love a chance to learn more so we are better able to assist you as well as gather some additional information for our Quality Team. Please feel free to give our team a call at (800) 566-7252.

Thank you for sharing your experience with us, Nick. Our team is always researching, and taking in consumer feedback to help us design our toothbrushes in ways that we believe everyone will love as much as we do. We'll be sure to share your comments with our team, and if you would like to share more, please feel free to give us a call at (800) 566-7252.