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Customer reviews for JBL Reflect Aero Wireless Noise Cancelling Earbuds for
JBL Reflect Aero Wireless Noise Cancelling Earbuds

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Showing 231-240 of 301 reviews
Jun 25, 2024
KathyT
3 out of 5 stars review

Unsure

I recently bought these as my first pair of earbuds. Jury's still out; having trouble fine-tuning the size. Finding them difficult to retain in my ears, they feel.. awkward. Like the charging case, overall hopeful.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
reply from Customer Support

Thank you for your feedback. We understand that our JBLReflect Aero didn't meet your expectations. This is not the experience that we would like you to have. Our JBL Reflect Aero comes with S/M/L ear tips and Powerfin enhancers. Make sure to try all the available sizes that best fit your ears. You can try the "Check My Best Fit" banner in JBL Headphones App to walk you through getting the best fit and will let you know when you've accomplished it. Should you require more help, please contact us for further assistance.

Jun 26, 2024
SwaggieStokes
5 out of 5 stars review

Wonderful Little Surprise!

Purchased these one the recommendation of The Wirecutter (NYT) and couldn't be happier! The noice-canceling feature is AMAZING for airplanes and other environments with loads of background noise.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
Jun 23, 2024
Don1963
5 out of 5 stars review

Great sounding and feel great

Unbelievable sound once I found out you needed to download the app for these….once that happened wow the sound… the bass and the quality were awesome!!!!!

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
Dec 16, 2023
Disappointed12
1 out of 5 stars review

Buyer beware

Had them for just about two weeks. The worst experience I have ever had with headphones. Sometimes they just shut off and won't turn on again. Constantly falling out of the ear, unpairing. Very poor sound canceling. Just a terrible set of headphones

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
reply from Customer Support

We appreciate you taking the time to provide feedback. We understand that our JBL Reflect Aero TWS didn't meet your expectations. We're here to help. If the earbuds randomly shut off and eventually won't turn on, please check if it happens when the earbuds are low in battery via the JBL Headphones App. To ensure the earbuds have a consistent battery charge, please clean the earbud and charging case's metallic contacts using a cotton swab with rubbing alcohol, then leave the earbuds charging for 2 hours. While the earbuds are connected to your source, please ensure that the source is close to your earbuds and away from any other sources of wireless signals to avoid interruptions with your connectivity. In addition, you can try to factory reset the JBL Reflect Aero TWS by double-tapping the earbud's button on any side, then hold it for 5 seconds on your third tap. Resetting the unit will clear its previous pairings and settings, so it is necessary to pair it again to your devices. If you need more help, please reach out to our Customer Support for further assistance.

Aug 2, 2023
KYB965
4 out of 5 stars review

Need smaller earbud tips

Everything is great so far, except one of my already small ears is smaller than the other, and the smallest earbud still doesn't work. Please manufacture (and sell) extra small earbud tips.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
Jul 7, 2024
Pkaud
5 out of 5 stars review

10/10

Have had these for several weeks now - use several hours/day at work outside and absolutely love them! Have not downloaded the app yet but that is supposed to have even more control features which is exciting.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
Jun 16, 2023
Mebc11213
5 out of 5 stars review

Exactly what I was looking for

I was looking for earbuds that would stay secure during runs and other workouts, and these sure so. The active noise cancellation isn't the most powerful/effective, but I don't need it to be.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
Jun 23, 2024
Jess pinkman
5 out of 5 stars review

Great product!

I purchased the product a few weeks ago and wear the earbuds to the gym. The sound is fantastic, blocks outside noise, and are comfortable to wear. I'm pleased with this purchase.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
Jun 20, 2024
bob9
5 out of 5 stars review

Great Sound

I saw the price and the ear buds and I had to buy these. Same JBL sound quality that has been in my family since my first 4311 studio monitors from 1978.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
Jun 23, 2024
Joe33566
1 out of 5 stars review

I bought the ear buds opened them up charged them and the left earbud never charged. I followed all directions to clean them and still the left one does not charge or work at all.

Review from jbl.com
Helpful?3IUOBP8S3QAO13973105098
reply from Customer Support

Thanks for your feedback. We would like to work with you directly to address your issue with your JBL Reflect Aero TWS, please contact our customer support.