We appreciate you taking the time to provide feedback. We understand that our JBL Reflect Aero TWS didn't meet your expectations. We're here to help. If the earbuds randomly shut off and eventually won't turn on, please check if it happens when the earbuds are low in battery via the JBL Headphones App. To ensure the earbuds have a consistent battery charge, please clean the earbud and charging case's metallic contacts using a cotton swab with rubbing alcohol, then leave the earbuds charging for 2 hours. While the earbuds are connected to your source, please ensure that the source is close to your earbuds and away from any other sources of wireless signals to avoid interruptions with your connectivity. In addition, you can try to factory reset the JBL Reflect Aero TWS by double-tapping the earbud's button on any side, then hold it for 5 seconds on your third tap. Resetting the unit will clear its previous pairings and settings, so it is necessary to pair it again to your devices. If you need more help, please reach out to our Customer Support for further assistance.

We appreciate your feedback. In order to wear our JBL Reflect Aero effectively, make sure the buds are securely tightened to your ears. You can also use different size of ear tips, which are included in the box.

Thanks for your feedback. We would like to work with you directly to address your issue with your JBL Reflect Aero TWS, please contact our customer support.

Thanks for your feedback. To achieve the best seal and secure fit, you may try the three sizes of ear tips and powerfins enhancers that come with our JBL Reflect Aero TWS to know which best fits your ear. Next, create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear then gently twist the earbud to fit it securely into the shape of your ear. If you need more help, please contact our customer support.