Thank you for your feedback on Olay Ultimate 3-in-1 Hydrating Moisturizer. We appreciate your loyalty to our products. However, we are saddened to hear you were disappointed with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured, we are sharing your comments with the rest of the team. A product can feel heavy sometimes from using too much product or one that it too moisturizing for your skin type. Olay Ultimate is supercharged for instant wrinkle and firming results. It contains Niacinamide with two times more Collagen peptides as compared to Olay Micro-Sculpting Cream. We recommend using less of the product to see if you get better results. You can also try a product with a lighter formula. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.

Thank you for reaching out about our Olay Ultimate Niacinamide + Collagen Peptide 24 Hydrating Moisturizer. We value your loyalty to our products and it saddens us deeply to hear that your skin broke out. This truly isn't the kind of experience we expect you to have and we understand how upsetting it can be. To make sure your comments get the attention they deserve, we'd like to gather more information about your experience. You can be assured that your comments will be shared with our Health & Safety Team and with the rest of our Olay Team. We thoroughly evaluate our products to be safe when used as directed, and we maintain an ongoing monitoring program for quality and safety. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven’t already, we recommend you discontinue using the product. Please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can further assist you.