Thank you for getting in contact about our Olay Ultimate Niacinamide + Collagen Peptide24 Hydrating Moisturizer. We are deeply sorry to hear that your skin broke out and that you developed bumps across your eyebrows, face, and chin. That is not the kind of experience we want you to have and we understand how upsetting that can be. To make sure your comments get the attention they deserve, we'd like to gather some more information from you. You can be assured that the details you provide will be shared with our Safety Team and the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can assist you further.

Thank you for your feedback on Olay Ultimate 3-in-1 Hydrating Moisturizer. We appreciate your loyalty to our products. However, we are saddened to hear you were disappointed with your recent purchase. This is not the experience we want you to have and we appreciate your bringing it to our attention. Rest assured, we are sharing your comments with the rest of the team. A product can feel heavy sometimes from using too much product or one that it too moisturizing for your skin type. Olay Ultimate is supercharged for instant wrinkle and firming results. It contains Niacinamide with two times more Collagen peptides as compared to Olay Micro-Sculpting Cream. We recommend using less of the product to see if you get better results. You can also try a product with a lighter formula. Please feel free to call us at (800) 285-5170 or email us through our Contact Us page for further assistance.