Thank you for sharing this information. We’re very sorry about your experience. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my Olay Team. Please give us a call at 1-800-285-5170. Our office hours are Monday - Friday 9 am to 6pm EST. Your reference number will be 21258366.

Thank you for taking the time to get in touch with us about the Olay Ultimate Niacinamide + Collagen Peptide 24 Hydrating Moisturizer. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect. We do apologize that the product was not to your expectations and appreciate you giving your honest opinion. So that we can share your concerns with the rest of the Olay Team. Please contact us at 1-800-285-5170, so we can speak with you more about this.