Thank you for sharing your encounter with our Olay Ultimate Niacinamide and Collagen Peptide24 Moisturizer. We are sorry to hear about the sticky feeling on your skin. That's not the kind of results we would expect for our consumers and we are sure this may have been a bit frustrating. We'll be sure to have your comments addressed with the rest of our Olay team. In the meantime, we are happy to help. Usually, this is an indication that too much product may have been used or one that is too hydrating for your skin type. For a better experience, we recommend using less than you normally would, and making sure the product is thoroughly rubbed in. If this doesn't seem to help, we recommend using a less hydrating version. For example, consider using a serum or a lotion for you skin instead. We would be happy to assist you further. Whenever you have the time, please give us a call at (800) 285-5170 or email us through our Contact Us Page.

Thank you for getting in contact about our Olay Ultimate Niacinamide + Collagen Peptide24 Hydrating Moisturizer. We are deeply sorry to hear that your skin broke out and that you developed bumps across your eyebrows, face, and chin. That is not the kind of experience we want you to have and we understand how upsetting that can be. To make sure your comments get the attention they deserve, we'd like to gather some more information from you. You can be assured that the details you provide will be shared with our Safety Team and the rest of our Olay Team. Safety is our top priority and all of our products have been thoroughly tested to be safe when used as directed. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. If you haven't already, we recommend discontinuing the use of the product. Any product left we ask that you keep it on hand in the event we may need to retrieve it. When you have the time, we'd like to hear more from you so please give us a call at (800) 285-5170 or email us through our Contact Us Page so we can assist you further.