Great customer support, tower swing set was damaged during hurricane IDA. Lifetime sent me the correct part I needed for repairs.

Our swing sets get a lot of use out of them and so far this lifetime one has held up well. Kids love it

Best playset around. We wanted something large and not excessive in price. Compared to other brands this is unbeatable

Good product but instructions is vague and assembly is a absolute nightmare. Took me 3 days to assemble. And im a machinist.

We are extremely disappointed that our playlet is already rusting. Water seeps in between the areas where metal is attached to metal and is impossible to dry out. This is after we covered all metal pieces with rust prevention spray during assembly. We chose this playset because it was supposed to be less maintenance than wood but that was a huge mistake. Of course the Lifetime website does not allow you to add photos or else I could show you the numerous spots and joints this thing is already rusting. I can only hope someone from Lifetime will reach out ASAP and try to make this right.

Bought this for my grandson.. It is a very sturdy set and can handle a lot of kids all over it.. I'd say the only issue we could come up with is the wavy slide. It's a fast slide. When the smaller kids hit the bump, it would launch them in the air sometimes coming down past or on the end of the slide.. weee

My wife and I spent this past weekend putting this playset together. I'm 64 and have never before worked on a project that was put together in such an organized manor. The instructions were spot on, and everything was packaged perfectly. My only suggestion would be to put the instructions in box # 1 instead of #3.

This is a great playset that we will likely enjoy for a long time. The installation process was long and tedious. I recommend watching the videos even if the written directions seem straightforward. We found that there is information in the videos that is not in the written directions. (such as where the swing bar is located in relation to the other parts while building the tower). There were also 2-3 places where the written directions had mistakes and called for the wrong hardware and caused some frustration, but we were able to figure it out with some logic and the help of the video. My only dislike of this playset is the ladder. The arch and distance between rungs is not safe for younger children. The top of the ladder is especially hazardous as the child is stepping from the ladder to the tower. The gap between the top rung of the ladder and the tower is very large. A child could easily fall right through it if they slipped or misjudged the distance. I realize every activity has inherent risk, but they could easily make the rungs closer together, re-engineer the ladder to be steps, or a variety of other safer options. I'd love to see Lifetime offer an aftermarket addition to the ladder to improve the safety. In general, this ladder is not up to par on quality compared to typical Lifetime products.

We have had this set since May 2014. I got it for my kids and grandkids. My 17 year old and her friends play on it. My 24 year old autistic sonenjoys his time on it as well. My 6 1/2 year old visually impaired (and short for her age) child loves it as well. She hasn't had any problems navigating the equipment since we did hand over hand to orient her. The 4 year old grandson has learned to move like a monkey at the zoo and we are shopping for a bucket infant/toddler swing for the 7 month old to start joining in the fun. Nothing takes the place of adult supervision and guidance. My oldest daughter and I put it together ourselves. It took a while since we had the help of my autistic son. It supports all sizes and needs of our household and even gives the teens (and adults) a place to get back in touch with their inner child. We bought this to accommodate his size as well as give room for the others to grow and play.

My grandmother gave us this playground as a wedding gift 4.5 years ago. The rust on the tower is outrageous. I have been in contact with a customer service rep at lifetime for the past couple of months. They will not honor the warranty because I cannot produce the receipt. My grandmother passed 2 years ago so I can't ask her for it! I explained this many of times to them but they're unwilling to help except for giving me a discount on the faulty parts(which will be almost as much the playground with shipping to Hawaii). They even said to discontinue use of the play set as it is not safe anymore. The monkey bars and swings are fine. The tower however looks like it is 10 years older than the rest of the play ground. To be fair I do live in a humid environment. Still doesn't explain why half the playground is rusting and falling apart at an exponentially faster rate than the rest. My kids are so bummed that they can't play on the tower in fear of getting cut by the rusty metal or the whole thing collapsing from not being structurally sound. Especially right now during this "stay at home" period. I normally don't leave negative reviews but I don't want anyone else to have to suffer through this like we did. I have a 2 lifetime plastic folding tables that work great...not too sure what happened with the playground.