Customer reviews for Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool

Customer reviews for Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool for

Hoover SmartWash Pet Automatic Carpet Cleaner with Pet Tool

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4.6 out of 5 stars

stars935 ratings933 reviews

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Mar 22, 2022

Alex

4 out of 5 stars review

Hope the 2nd one is better

Having a 2nd one sent to me. I hope this one doesn't leak dirty water from the back. Like the 1st one did. Fingers crossed all around decent cleaner.

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Jun 11, 2023

Ann

5 out of 5 stars review

Gets carpet clean and is easy to use

I clean carpets because I have animals. This product does a good job between professional cleanings.

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Nov 17, 2023

Sky

2 out of 5 stars review

Broke after a year

I bought this machine last year, in less than a year one of the rollers stripped in the middle of use. Can't find the part to fix it!

Review from Hoover

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reply from hooverpwr

Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash PET Complete Automatic Carpet Cleaner. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please contact us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Jan 23, 2023

Batdoggie

1 out of 5 stars review

No I would not buy again

I have only used it a handful of times, water will not release and won't pick up what little water does come out

Review from Hoover

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reply from hooverpwr

Thank you for taking the time to share your feedback. We apologize you are having issues with your SmartWash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

May 21, 2022

Randy

1 out of 5 stars review

Don't wast your money

Cleaner worked great until the belt broke. Hoover does not offer a replacement belt. Called Hoover service centers and they could not help.

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Apr 3, 2020

Ashbaker30

5 out of 5 stars review

Amazing

I got to test the pet carpet cleaner and oh my gosh it works wonders!! So glad I was picked to test it. It's amazing.

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Feb 4, 2023

Sandy

1 out of 5 stars review

Didn't work long

Machine worked great. Used it maybe 3 times then it quit sucking up the dirty water. Will probably never buy Hoover again.

Review from Hoover

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reply from hooverpwr

Thank you for taking the time to share your feedback. We apologize you are having issues with your Smart Wash. We want to ensure that you are getting the best product performance and would like to provide you with some troubleshooting steps. Please reach out to us at Hoovercustomersupport@ttifloorcare.com with your model number and the issue you are experiencing so that we may assist you further. We look forward to hearing from you! ~Warm Regards, The Hoover Team

Aug 24, 2021

Carolyn

1 out of 5 stars review

I will not buy! Regret buying the one I have now!!!

It's great until time to vacuum up the water!!! It has no suction! It's a pain to have water on your rug and no way to get it up!

Review from Hoover

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reply from hooverpwr

Hello Carolyn, If you notice loss of suction in your Hoover SmartWash Cleaner, it is likely caused by a clog or blockage in the system. This can occur from build up of solution in the system if it is not flushed after each use. We can recommend using warm water to flush the system 2-3 times to help clear any blockages. Alternatively, there may be a clog near the base nozzle, check for build up of hair, dirt and other debris. Check for any build up and remove it from the unit to improve suction. In order to better understand the issues you are experiencing and to help improve your experience with this unit, please contact us by email at HooverCommunity@ttifloorcare.com. Thank you in advance! The Hoover Team

Dec 7, 2021

Never ending river

3 out of 5 stars review

Love short lived

This thing was awesome then after about a year in a half it is leaking from the inside and I have tried everything to make it stop.

Review from Hoover

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reply from hooverpwr

Hello! We apologize for your experience with this unit. We'd like to help! In order to further assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you in advance! The Hoover Team.

Apr 4, 2021

Myles

1 out of 5 stars review

Made my carpet all wrinkled and looks shrunk

So just purchased this and i think it shrunk my carpet cause it's all bunched up and won't sit flat anymore

Review from Hoover

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reply from hooverpwr

Hello Myles, We would like to improve your experience with this unit and are here to help! In order to best assist you, please contact us directly at HooverCommunity@ttifloorcare.com with reference to this review and model number. Thank you! Matt - Hoover Team