Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Kleenex Ultra Soft Facial Tissues, 12 boxes, 72 tissues/box for
Kleenex Ultra Soft Facial Tissues, 12 boxes, 72 tissues/box
4.7 out of 5 stars
stars
7,791 ratings3,131 reviews
  1. 5 stars84% (6,528)
  2. 4 stars10% (745)
  3. 3 stars3% (228)
  4. 2 stars1% (99)
  5. 1 star2% (191)

Member photos

  • +89 images
Sort by |
Showing 781-790 of 3,131 reviews
Dec 27, 2023
Reviewer name: Naenae2U
2 out of 5 stars
2 out of 5 stars review

Unhappy with them

I bought these and was very happy with them, then when I bought them these last times the Kleenex are as rough as a can be. I’m so disappointed with them and they’re not cheap either. What is the problem with them? I’m not looking for a coupon because I’m home bound and have no way to use them.

Review from kleenex.com
Helpful?75GJPURCLE6A13967505694
reply from Social Media Team

We're sad to hear this, Naenae2U, because quality is very important to us. This isn't what we'd expect, and we'd like to speak with you personally about what's going on and see how we can try to make this right. Please give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6425RbEmZ so that we can learn more and try to help. Thank you.

Apr 1, 2020
Reviewer name: aero1
5 out of 5 stars
5 out of 5 stars review

The best tissues I have ever tried and Im not kidding. They are actually really soft. I get sick so often and before I found this product the Skin on my nose would always peel and become irritated but with these tissues my nose does not peel or get irritated.

Review from influenster.com
Helpful?75GJPURCLE6A13967505694
Jul 29, 2023
Reviewer name: JackieC4
5 out of 5 stars
5 out of 5 stars review

Soft and Strong

[This review was collected as part of a promotion.] I adore these tissues. Is it wrong to adore tissues? I don't care. I can use these for everything. Crying over stupid things, struggling through a cold, dabbing blood off my upper lip when my husky puppy decides he wants to play and accidentally headbutts me...the possibilities are endless! I use to use the cheaper, store-brand tissues but they always fall apart so quickly. These hold up through even the worst of colds - and I'm like a foghorn when I blow my nose. Definitely recommend these!

Review from kleenex.com
Helpful?75GJPURCLE6A13967505694
Dec 6, 2023
Reviewer name: Tracy4
5 out of 5 stars
5 out of 5 stars review

Very soft tissue

[This review was collected as part of a promotion.] Paper towels have good water absorption. The towel's sturdy cotton fibers have good elasticity, do not tear easily, and are very durable when cleaning. The tissue has good softness. Thanks to those properties, the towel surface is very soft and comfortable when in direct contact with the skin.

Review from Home Tester Club
Helpful?75GJPURCLE6A13967505694
Jan 22, 2017
Reviewer name: Chad
2 out of 5 stars
2 out of 5 stars review

Not Liking New Product

Been buying the Ultra Soft Doux forever it seems. New boxes are ugly, but more importantly the quality seems not nearly as good as the prior version. While your response to other similar comments indicates that my experience is not typical, the number of people raising this issue seems to indicate my experience is typical of many others. We'll likely be shopping another brand.

Review from kleenex.com
Helpful?75GJPURCLE6A13967505694
reply from Kleenex Brand

Hi Chad - Thank you for taking the time to share your review with us and for being a longtime fan. While we have updated our box designs, we want to assure you that we haven't made any changes to the Kleenex Ultra Soft tissues themselves. We don't want to lose you as a fan and would like to learn more about your recent experience. Please reach out to our Consumer Care Team online at https://www.kleenex.com/en-us/contact-us or by phone at 1-800-553-3639 (Monday through Friday, 8am - 4pm CT) if you haven't already done so. Our goal with our new designs was to provide our fans with new, refreshing graphics for their home, but our tissues should still provide you the same great care with the softness you've come to love. We will certainly share your thoughts with the rest of our Kleenex brand team. Thanks again, and we hope to speak with you soon.

Nov 25, 2023
Reviewer name: Angie4
5 out of 5 stars
5 out of 5 stars review

Classic dependable tissue

[This review was collected as part of a promotion.] I am happy with these tissues. They have the grat quality that I know and trust and it felt even more soothing on my nose. Box had a nice design and color scheme. Plenty of tissues in the container as well.

Review from Home Tester Club
Helpful?75GJPURCLE6A13967505694
Jan 8, 2017
Reviewer name: KathyInCA
3 out of 5 stars
3 out of 5 stars review

Lower quality

I buy the ultra-soft upright boxes at Costco, so maybe it is only their stock, but the quality has really nose-dived. The tissues are thinner, so they tear when pulling them out of my decorative holders. They are "dustier", as though they are losing particles during use. And they are definitely not as soft. Very disappointed!!

Review from kleenex.com
Helpful?75GJPURCLE6A13967505694
reply from Kleenex Brand

Thank you for giving us your feedback. Kleenex Ultra Soft Tissues should provide you with an extra soft, 3-ply tissue, regardless of where it was purchased. At times, lint can happen as these fibers occur naturally as part of the paper-making process. However, we do try to prevent as much as possible to deliver you a premium product. Since this is not what you have described, we ask that you reach out to our Consumer Care Team at: 800-553-3639 (Monday through Friday, 8am - 4pm CT). Thank you.

Feb 24, 2021
Reviewer name: alleykat29_92
5 out of 5 stars
5 out of 5 stars review

These work as intended,

These work as intended, but in my opinion there isn't enough of a difference in these and equate brand to opt for this name brand that costs more. They work well, and if that's what's available, I'll spring for them, but to buy on just name alone is a bit out there.

Review from influenster.com
Helpful?75GJPURCLE6A13967505694
Sep 9, 2019
Reviewer name: living_for_the_city
5 out of 5 stars
5 out of 5 stars review

Since I have such a rough time with my allergies I keep tissues in every room. I can say that this is my favorite brand of tissues since they are so soft. After several uses my nose doesn't end up raw like with the other brands. No Rudolph over here!

Review from influenster.com
Helpful?75GJPURCLE6A13967505694
Oct 27, 2016
Reviewer name: JoeE
1 out of 5 stars
1 out of 5 stars review

Chunks of paper (lint).

My wife used one of the tissues to blow her nose. While doing so she inhaled a large chunk of fuzzy lint. The episode lasted several minutes, blocking her airway, causing her to choke, and cough up several chunks as it broke up in her throat. I just needed a tissue and experienced the same lint fortunately I didn't inhale it as my wife did. Just letting you know so you can correct the problem. There is no product code or date on the box or I would give it to you.

Review from kleenex.com
Helpful?75GJPURCLE6A13967505694
reply from Kleenex

Hi, Joe. We understand your concern and appreciate you bringing this to our attention. Nothing is more important to us than the health and comfort of our consumers. As with any airborne particles, breathing the dust may produce a sneezing or coughing reaction, and we’re sorry to hear you and your wife had this experience. Although the fibers occur naturally in the paper-making process, we take extensive measures to keep the amount of lint as low as possible. We assure you excessive lint is not typical. Working together with our consumers is one way for us to provide the highest quality product possible, and we’d love the opportunity to learn a bit more about your purchase. At your convenience, please reach out to a senior member of our Consumer Care team by phone at (877) 424-4543 (Monday - Friday, 8am - 4pm CT). Thank you.