This was a gift from our family. We waited to put it up because we were moving. It sat in our garage at the old house and got moved around a bit before we did the big move. Somehow box 1 of 5 didn’t make the move. Must be on the highway somewhere. Tried to get help from customer service to purchase box 1, or at the very least get a packing list of what I am missing so I could maybe try and fabricate the rest. Customer service was zero help. For what was paid for this, I would expect a little bit more out of them. Seems like a quality gazebo though.

Love it! Paid to deliver and set up. So glad I did. Got it fast and up. They did a great job.

we bought it and had it built by myself, my 2 boys and my neighbor whom i helped build his a few years ago. we are very happy with the product and it gives us shade on our lower deck where it was built.

Shipping was fast and the shipping company put all five boxes in my garage for me. My son, my grandson who is 14 and myself 66 put it together in about 2days of work. After we inventoried everything it went together easily. The first day we got the frame up, and asmbled the 2 large roof sections. The next day we put the 2 small roof sections together and installed the 4 sections and did the finish trim work. Everything you need comes in the boxes, I mean everything if you drop a screw there are extra thats not a problem. I used a battery powered screw gun and a 3/8 impact and thst made it real easy. My brother stopped by on the first day and gave us a hand and my other son stopped by on the second and gave us a hand doing the finish work.

I bought this gazebo April 17, 2023. Installation was finally completed May 26, 2023 by Go Configure the Sam's Club installer for $800 but the gazebo roof was damaged during installation. I was told by the on-site installers they would report the damage and schedule repairs. After several days with no contact I called Go Configure about repairs and they ordered parts to complete the repair after contacting the on-site installers but without coming out to confirm which parts were needed. I received what I thought were the parts for the repair July 11, 2023. I tried to schedule the repair but they could not tell me when the repair would be scheduled. Today is August 15 and I received a call asking if I was available for repairs to be completed tomorrow. Upon opening the parts sent for the repair, none of the parts needed were sent. The entire spring/summer has just about past without the gazebo being completed. The installer says they will still come out tomorrow and see what parts are needed. It has been 4 months since purchase of the product and it is still not completely installed. The long delays to start installation and to complete it are unacceptable. I will now have to wait for the correct parts to arrive and reschedule installation of those parts. I did not purchase this product for next summers use! I would not purchase this gazebo if you plan to have the Sam's Club Installer, Go Configure install it. The service has been horrendous. Buyer beware!

This review is not on the product but the ordering method. Don't purchase this item online and let them charge you $300 shipping. The actual item# in the store is 990055566.If you search that number on their online website, it'll bring up the same product but with item# 990283542, which states its not available for pick up but shipping only...BAM $300. Check with store associate to see if they actually have them in stock under item# 990055566. I got sucked into this but luckily caught it when I went to pick up some patio furniture, which they had in stock, and got to taking to an associate and she showed me that they had them. I'm in the process of cancelling the online order and once i get my refund, I plan on going to the store and purchasing it directly.

  I bought this Gazebo about a month ago,  and I must say that I finally was able to enjoy my Gazebo today. That's correct, today.  I really enjoy the quality of the Gazebo, however, I am very frustrated with the third party (GoConfigure) assembly services. Initially, GoConfigure sent two staff to build it. One member of the team was very punctual, meticulous in building their portion of the project. The other members were not efficient in their techniques. The team took two days to build it. Also, I provided specific instructions on the exact placement of my Gazebo. They placed the Gazebo in another spot. One half of the rooftop seemed to be loose as well as several brackets were missing. I found a bracket in the grass. Perhaps, it was left there because they were working very late into the night. One of the legs protrude outward and was not standing straight up. The electrical box was not assembled. Screws for the anchor and other screws were missing as well. Lastly, the staff informed me that they charged extra to include the anchor in place. Although I was promised that they would return on a third day, I never heard back at all. I reached out to their project manager, Phil on several occasions. He informed me that he was very busy and would call me back but he did not. I called their dispatcher, Brittany, with KCT, contracted with GoConfigure, and she informed me that they would come to my  home to fix the problem. They did not show up or call. Although I paid for assembly, the project was not completed. I am very displeased and urge anyone to not agree to get their Gazebo assembled through GoConfigure, you've been warned.   

Very disappointed in this product. All of the boards that go around the outside bottom of the roof are crooked. The metal roof does not line up with the edge of the boards and hangs over more one end than the other and the metal trim around top edge looks warped out of the box. I spent extra to have an assembly company assemble it for us, so I'm out that extra money for nothing, really. For almost $3000 I should have just had one built from scratch and paid a little more to have it done.

I ordered this gazebo in March thinking I would have plenty of time for installation before my husband’s 50th birthday at the beginning of June. I would love to review this gazebo but it is still in boxes in my garage now that it’s May. Do not select installation from the SamsClub for this item. They have canceled on me twice. It is now been more than one week since they canceled on me last and they still have not contacted me back with the reschedule date. I have had to call them every single time to harass them to ask them to reschedule me. They do not reach out whatsoever. I am really hoping I will love my gazebo once it’s installed because the materials look fantastic and nice and sturdy. But it is not doing me any good in my garage on the floor. My best advice find your own installer. If you are not strong enough, we don’t have enough people to install it yourself..

Horrible do not order this product they do not stand behind the installation. Installer showed up 4/23 broke 2 pieces . Came back next day - day 2 did not complete job . Day 3 no show - called no answer - text no response . Called Backyard Discovery and Sam’s nobody is helping me resolve the issue . Absolutely awful do not trust this company they will not help you . The install company Out of The Box won’t answer phone … says send text message … nobody responds