Hey there. Thank you for taking your time in leaving us a review regarding your LG 65 Inch Class UR8000 series LED 4K UHD Smart webOS 23 w/ ThinQ AI TV. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Anthony

Hi, Dawn. Thank you for sharing your experience with your LG TV. We understand how important it is for a remote control to be intuitive and easy to use, especially when technology feels overwhelming. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this remote control usability issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James